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brenton j
Hobart, Australia

Don’t Stay Here

1.0 of 5 bubblesReviewed 28 Oct 2019via mobile
We unfortunately booked this hotel without first reading the reviews as I was in a bit of a rush at the time. I wish I had of read the reviews because I can tell you, they’re all true, it’s an awful place to stay and very very unorganised.

From the moment we arrived we had problems. Had to wait 4 hours before being let into our room even after emailing the hotel a week prior to our stay that we would be arriving at 8am and would like to check in early or at least drop our bags. There was nobody in sight and when I called the number for the hotel nobody answered. We luckily found a cleaner who stored our bags away for us and then we went for a walk to the nearby shopping centre and had to kill a few hours after our 11 hour flight.

Finally, we got into our room... I don’t think it has been updated since first being built, tiles were lifting, the carpet was heavily stained, bathroom was disgusting and the light in there did not work.

If you want to take the elevator to your room. Depending on what floor you’re staying on, it could take up to 40 mins to get there as only 1 elevator is in operation for the 40 odd floors. During the middle of our stay, even that elevator broke down and we had to walk up 15 levels each time to get to and from our hotel

When we checked out, we got to the airport and realised we had left our vape (e-cigarette) in our room. So I quickly emailed the hotel before our flight to let them know as room service would not yet have been into our room. I was hoping they could get it for us. I asked if they could post it and I would send them the money for postage or even just let us know if it is there and we would arrange pickup from a friend. Never heard back from them. Tried to call them, no answer.

Please, do yourself a favour and don’t make the same mistake that we did.... do not stay here!

Hopefully this review saves someone’s time.
Date of stay: September 2019
Trip type: Travelled as a couple
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17 - 22 of 335 reviews
Reviewed 22 October 2019 via mobile

I booked this place at the last minute as I didn’t account for the International Date Lune (were from Australia) and we needed 1 night’s accommodation before our hotel was expecting us. I booked the marina towers as it was nearby our other hotel.
What a terrible mistake!!
Check in was a nightmare - there is no reception and the confirmation email I received had the wrong dates on it so I replied advising of their mistake. By the time the replied with the correct dates we were already in transit. Our flight arrived at 8am however we were advised that our room wouldn’t be ready till 4pm. Thank goodness we were able to store our luggage for the next 8 hours. We said we would be happy to pay extra for early check in however I never received a reply to this request. Finally we were granted access to our room.
Positive - the room has an amazing view.
Negative - the room is VERY dated - but the worst thing is the bathroom!! See pictures of DIRT and MOULD!!! Yuk!!! DO NOT STAY IN IN ROOM 3702!!!!!

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank BribieGirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 September 2019

Do NOT WASTE YOUR MONEY. May I suggest the Aqua Palms down the road around the same price much better hotel. Neither elevator worked and they had us on the 37th floor. I think not.... they’ve been working on them for months and have no ETA.

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank whitneyrich27
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 September 2019

TNOe apartment in the tower was neat and clean and essentials were supplied, bedding, towels, shampoo, soap etc. The view was fantastic.
The apartment itself contained air conditioner. The AC unit was LOUD, we were supplied with earplugs. As there were no fans, it was definitely a requirement to have the AC on for cooling. If you are a light sleeper, do NOT stay here!
The window that opened contained NO child safety latches or barriers.
The ledge outside the window also had NO safety barrier. It would be easy for a toddler or child to climb out onto the ledge from an open window and accidentally step over the ledge and fall to the ground. This would also be the case for substance impacted adults. If you have yound children reconsider this location as an accommodation option.
One of the only two lifts was out of service, comments made by others suggested it may have been like that for months or years.
The wplromg ;oft bprle dpwm during out stay requiring it to be out of action fro several hours and occumpants needing to use the stairs to go up and down the 40 storey building.

Room tip: choose another location!
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank crago5002001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 September 2019

When we got here one elevator was working and today this morning we where waiting for it and it didn’t come and we went down the stairs and tonight we came back we saw people waiting and they said it’s stuck on the 17th flor for 30 mins and we had to walk up to the 31 first floor ether gives us our money back our fix the elevator.

Date of stay: September 2019
Trip type: Travelled with family
2  Thank 931eme
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2019

We booked 8 nights at this establishment so not a hotel it’s a private condo that we booked through a third party site. What can I say the location was good but that’s where it ended. No room service at all so no clean sheets even after asking. There was not even a mattress protector on the bed or pillow protectors it was so gross. Not a very clean room extremely dated. There was only 1 working elevator on any day during our stay and one even that broke and we waited 3.5 hrs to get back to our room on the 35th floor. Ridiculous that resort fees were charged. Please find somewhere else to stay spend the extra $1000 you won’t be sorry. Picture of view from room only reason they can charge more than $50.

Date of stay: May 2019
Trip type: Travelled with friends
3  Thank Bigfamilymumma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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