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931eme

Your elevators don’t work so fix them

1.0 of 5 bubblesReviewed 22 Sept 2019
When we got here one elevator was working and today this morning we where waiting for it and it didn’t come and we went down the stairs and tonight we came back we saw people waiting and they said it’s stuck on the 17th flor for 30 mins and we had to walk up to the 31 first floor ether gives us our money back our fix the elevator.
Date of stay: September 2019
Trip type: Travelled with family
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21 - 26 of 335 reviews
Reviewed 20 July 2019

We booked 8 nights at this establishment so not a hotel it’s a private condo that we booked through a third party site. What can I say the location was good but that’s where it ended. No room service at all so no clean sheets even after asking. There was not even a mattress protector on the bed or pillow protectors it was so gross. Not a very clean room extremely dated. There was only 1 working elevator on any day during our stay and one even that broke and we waited 3.5 hrs to get back to our room on the 35th floor. Ridiculous that resort fees were charged. Please find somewhere else to stay spend the extra $1000 you won’t be sorry. Picture of view from room only reason they can charge more than $50.

Date of stay: May 2019
Trip type: Travelled with friends
3  Thank Bigfamilymumma
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2019 via mobile

We stayed in a small Airbnb studio. Instructions were very clear on how to get the room. Very spacious for two people and clean all round. Great view. Furniture in good shape, full fridge, couple of cosmetic issues of ceiling lights had no light bulbs the light fixture in shower was busted a little nervous of bulbs being exposed and could see the very dirty fan. One elevator out so waiting time was long at times. Pool was clean and lovely. Could use more chairs for such a big building. 5 loungers available. BBQ if you want to BBQ. Walking distance to shopping and restaurants. Also walking distance to the beach. ( picture of room is similar to what we stayed in. ).

Date of stay: July 2019
Trip type: Travelled as a couple
3  Thank rnibs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 June 2019 via mobile

They let us check in at 2pm instead of 4 because we were waiting for a long time. We werent too sure about the hotel because of some comments about bugs and the cleanliness but to us, it wasnt an issue! The room was perfect for our needs and very well located. The pool is fine too.

Date of stay: June 2019
Trip type: Travelled with friends
2  Thank snowbirdyass
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2019

We got a room on the 37th floor, from where the huge window offered a breath-taking view.
Furniture is a bit dated, but the exceptional customer service received from Chris honestly makes up for the defects.
Location is excellent, approx 5 minutes walk to Ala Moana shopping centre and 15 minutes walk to Waikiki shopping street with tons of rstaurants to chose from.
Cleanliness could be improved.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank SunnyLor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 June 2019

I made a reservation through AirBnB without knowing there was an issue with the elevator. The host assured me it won't be a problem so I kept the reservation,,,big mistake. Only one small, slow and shaky elevator was servicing this 40-story building. We had to wait for a long time every time and it caused delays, anxiety, and disappointment. The unit itself was nice with great view of ocean but this elevator situation nearly ruined our trip. I felt bad for other 2 people I was traveling with. Flying all the way from NYC and that's not what we wanted to deal with. I'm asking the host for some refund, he was not being truthful and even with the discount it was not worth the money I paid.
I suggest you all find better accommodation. Everyone we ran into in the elevator was complaining.

Date of stay: May 2019
2  Thank Matchalatte1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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