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Frederick N
Chicago, Illinois

An Good Stay

4.0 of 5 bubblesReviewed 9 Mar 2024
We basically flew to Honolulu to get a nonstop flight home to Chicago after visiting Maui and the Big Island. Our view was nothing: the building across the way. Some of the staff were helpful, some were not. Despite being Diamond members and HGV owners, you had to beg for bottled water at the front desk. Excellent location was a big plus, especially if you're a beachgoer.
Date of stay: February 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Reviews (1,994)
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Reviewed 9 February 2024 via mobile

Resort was too big- everything was spread out and walking was hard. Flagstones were used everywhere and many were warped or cracked. We saw many falls and talked to people who ended up renting a scooter to get around. Walkers didn’t work well because of the warped and broken flagstones. The resort just looked worn in general. Employees were nice though.

Room tip: Don’t rent a car. Parking is expensive and a very long way from the towers.
Date of stay: January 2024
Trip type: Travelled on business
Thank DrTravel1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGV Resorts, Owner at Hilton Grand Vacations Club at Hilton Hawaiian Village, responded to this reviewResponded 12 February 2024

Thank you for taking the time to share your feedback, we were honored to have you as our guest. We appreciate the comments regarding the property's condition and we've provided your review to the appropriate departments for follow-up. We are happy to hear you had positive interactions with our team. Thank you for staying with us and we hope to welcome you back again.

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Reviewed 8 February 2024 via mobile

We are a family of four staying for seven nights. Well appointed apartment with free guest laundry on the same level which was so convenient (level 11). Overlooked “Gillian’s” wharf./jetty. Great coffee across the road (lapperts). A very pleasant stay

Date of stay: February 2024
Trip type: Travelled with family
Thank meaganl78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 November 2023

Location was perfect, make sure to choose a room with ocean view for best room choice, on fridays fireworks show on the beach which is great for families with children present during your stay. Amenities are nearby for food and drinks.

Room tip: Make sure you call hotel for room choice with double beds in room
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Nichele D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2023

We booked a partial ocean view at the lagoon tower with photos only showing the lagoon view. Instead given room facing ilikai and marina. Very loud due to fountain from pool, not a pretty view. Kitchen tucked in corner, older. Manager was not helpful in resolving this, moved on day 3… new room was beautiful but lack of care of what was booked was not consider by hotel. Bell hops very rude, never experienced this. I would think twice before you book this property. Have been many times and will not book again.

Date of stay: October 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank TaylorVincemt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGV Resorts, Owner at Hilton Grand Vacations Club at Hilton Hawaiian Village, responded to this reviewResponded 28 October 2023

Aloha and thank you for your review. We apologize for the challenges you encountered including the customer service issues. We will be reviewing your feedback with our teams for improvement moving forward. We hope you will consider returning for an improved experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2023

Absolutely gorgous and plenty to do.... We stayed at the LAGOON towers then moved next door to the other tower near by, and the GM or OFFICE Manager / Supervisor was courtesy, friendly, helpful, and knowledgeable.

She deserves a raise.... top of the line , if you ask me...

Plenty to do and all you need is all within the HAWAIIAN HILTON VILLEAGE.

Room tip: everything at this resort was within the resort itself.... you have it all... no need to even leave the VILLIAGE. inside the HILTON.
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Paul J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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