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Nikolas N

Customer service

5.0 of 5 bubblesReviewed 2 weeks ago
The outrigger beachcomber is a beautiful hotel in the heart of Waikiki. We were served by Kristina, she was extremely helpful and very nice when we checked in our stay here. Informed us of things to do as well as checked up on us if the room was okay after we got in. She’s a star!
Date of stay: May 2024
Trip type: Travelled as a couple
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Front Services, Guest Services / Front Office at Outrigger Waikiki Beachcomber Hotel, responded to this review
Responded 2 weeks ago
Aloha nikolasn570,
We appreciate your 5 star rating on your experience at OUTRIGGER Waikiki Beachcomber Hotel. Thank you for your commendation about the service from Kristina. We will share your compliments with the rest of our team.

Mahalo,
OUTRIGGER Waikiki Beachcomber Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,237)
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All reviews aroma cafe maui brewing co front desk the cafe downstairs the cheesecake factory rooms are beautiful perfect location pool area housekeeping staff waikiki beach the aloha spirit included breakfast international marketplace wonderful stay partial view i highly recommend this hotel amazing hotel
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Reviewed 2 weeks ago via mobile

May stay at Outrigger, but despite early issues with early check in (a charge was required even if rooms available) we then had the most excellent service from Kristina who turned our experience around and was wonderfully helpful and engaging.

Room tip: Be aware even when flights from Australia all arrive early in the morning this hotel will charge $US150 for early check in before 3pm
Date of stay: May 2024
Trip type: Travelled as a couple
Thank craigaJ9260UR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Services, Guest Services / Front Office at Outrigger Waikiki Beachcomber Hotel, responded to this reviewResponded 2 weeks ago

Aloha craigaJ926OUR,
Mahalo for choosing the OUTRIGGER Waikiki Beachcomber Hotel. We are pleased that you enjoyed your accommodations and our beautiful location with easy access to all that Waikiki has to offer. We hope to welcome you back in the near future.

Mahalo,
OUTRIGGER Waikiki Beachcomber Hotel

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Reviewed 2 weeks ago

From the moment my wife and I arrived all the staff made our stay very comfortable and all are so welcoming and happy to help out with anything we needed from laundry services to booking tours and local information and simple things like how the buses work . The rooms and common areas are kept very clean and Cafe on site made lovely coffee like we like it locally in Australia . The staff definitely had the Aloha spirit, our room host Fina did a beautiful job with out room everyday and we both slept well each night , location suited us too being close to all the shops , restaurants , food court's and beach not far . Highly recommend outrigger waikiki beachcomber.

Room tip: Self serve laundry on-site , small gifts and convince store and there is tour bookings available on-site and great Cafe
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank John D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Services, Guest Services / Front Office at Outrigger Waikiki Beachcomber Hotel, responded to this reviewResponded 2 weeks ago

Aloha B9840GGjohnd,


Thank you for staying at the OUTRIGGER Waikiki Beachcomber Hotel and for posting a review of your experience. We appreciate you taking the time to leave us your gracious comments and we are delighted to hear that you had a great experience at the hotel.
We look forward to welcoming you back to the resort in the future.

Mahalo nui loa,
OUTRIGGER Waikiki Beachcomber Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Best location out of the hotels I’ve been to here in Oahu. Central Waikiki, steps from the luxury row. Everything was walking distance that I ended not wanting to drive anywhere for food. Short walk to the part of Waikiki that I like… clean and not too busy!

Staff was nice and so kind; Yoshi at the front desk gave us an option to have a room with partial ocean view… great for my work-remote setup for two weeks!

We stayed on the 8th floor; Maricon was a true professional and so eager to have the rooms cleaned for ‘her’ guests.

Pool seems to be temp. regulated… loved swimming in it and getting my exercise even when it rained.

Valet staff was so attentive, Sato and all of the gents!

Truly, this was a good stay made great by the staff.

Room tip: No microwave in-room
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Angeline L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Services, Guest Services / Front Office at Outrigger Waikiki Beachcomber Hotel, responded to this reviewResponded 2 weeks ago

Aloha angelinel941,


Thank you for staying at the OUTRIGGER Waikiki Beachcomber Hotel and for posting a review of your experience. We appreciate you taking the time to leave us your gracious comments and we are delighted to hear that you had a great experience at the hotel. We will be sure to share your glowing review about Yoshi, Maricon and the valet hosts, with the rest of our team.
We look forward to welcoming you back to the resort in the future.

Mahalo nui loa,
OUTRIGGER Waikiki Beachcomber Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I have stayed here several times. It's great value right in the heart of Waikīkī (middle of the strip, not off on one end), especially if you can get a good rate (they fluctuate quite a bit). Friendly and helpful staff.

The adorable second-storey lobby gives a bit of a sanctuary feeling while allowing guests to be be in the midst of all the action if desired. Maui Brewing Co. and Aroma Café with pool and spa off the lobby, super convenient and fun to be above the main Waikīkī strip.

Rooms are beautiful and simple; note as with most places higher up = better views, and only the ocean view (as opposed partial ocean view) are on the 'front' and not on sides of the building. See videos for context re: views. Most are partial even so, but it's right across the street from the beach path so the beautiful blue Pacific at Waikīkī is easily accessible.

Toiletries smell divine and are not sold in the boutique (also in lobby on second floor) so enjoy while in-room! Aloha!

Room tip: Super comfy beds, no on-site parking but you can valet or self-park in building adjacent.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Aloha-is-the-Answer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Services, Guest Services / Front Office at Outrigger Waikiki Beachcomber Hotel, responded to this reviewResponded 2 weeks ago

Aloha Aloha-is-the-Answer,


Thank you very much for returning to the OUTRIGGER Waikiki Beachcomber Hotel. Our prime location and Waikiki ambiance give guests a feeling of being right at home in paradise.

Mahalo Nui Loa for your continued patronage and positive review. We look forward to welcoming you back again!

Mahalo nui loa,
OUTRIGGER Waikiki Beachcomber Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

This hotel is gorgeous! Kristina was so friendly and sweet!!! She took such great care of us while checking in and was super informative. She pointed out some spots to check out and helped us with a few requests. She had such great energy and the best smile!!! What an amazing start to our trip!!!

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank Cecile M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front Services, Guest Services / Front Office at Outrigger Waikiki Beachcomber Hotel, responded to this reviewResponded 2 weeks ago

Aloha cecilemW5805JE,

Thank you for staying at OUTRIGGER Waikiki Beachcomber Hotel. It is our pleasure to know that you loved your experience. We will be sure to share your glowing review about Kristina with the rest of our team. Mahalo and we look forward to welcoming you back on your next visit.

Mahalo nui loa!
OUTRIGGER Waikiki Beachcomber Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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