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“Nice”

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Hyatt Regency Buffalo
Ranked #8 of 24 Hotels in Buffalo
Mount Airy, North Carolina
Level Contributor
169 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Nice”
Reviewed 2 February 2012

A nice hotel it is down town Buffalo rooms are ok, parking is high but you park accrose the street in a parking deck for 6.00. The breakfast buffet needs work if its free its ok.

  • Stayed January 2012, travelled with friends
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Helpful?
Thank Regbowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (239)
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New Mexico
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 February 2012

Stayed here when we went for friends' wedding in Buffalo. Good location, had tons of fun eating, drinking at the different places downtown. Our room was actually very nice, however went two days without housekeeping, when I complained, they did take $25 off our bill. Someone pulled the fire alarm really early in the morning, which was a bummer, seven flights of stairs without coffee. The valet parking is expensive and really not worth it after realized they were just parking it outdoors across the street. We had a great time in Buffalo, but have stayed at nicer Hyatts.

  • Stayed June 2011, travelled with friends
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Helpful?
1 Thank janeynm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buffalo,ny
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 30 January 2012

Recent renovation make this a nice place to stay in Buffalo. Decent location. Large hotel which can be loud at times as it is attached to convention center. Decent location with plenty of restaurants around. Valet and wireless is not included. Prices for these are pricey.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottrn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 30 January 2012

This was our first stay at the Buffalo Hyatt. We were just looking for a getaway couple of days. We looked hard at Niagara Falls, Canada, but the Hyatt seemed to have a better deal. Looking back we probably didn't save much if anything. We got the balance package which included breakfast each day and a $100.00 spa credit. The hotel is nice. It was spotlessly clean everywhere. The pool area was small but very nice. The lobby is beautiful. They have a nice little gift shop off the lobby. The staff was friendly, professional and acted quickly on whatever you needed. The room was nice. We actually paid $20.00 extra a night for an upgrade to an executive type room.

I guess we were disappointed because for the money being paid, we expected something pretty spectacular. Honestly, the room was nice, but no better than Holiday Inn Express or Courtyard. It had a desk, bar sink with an empty cabinet below. There was also a mini fridge. The so called grand, fabulous beds are no different than other above average chains. We had a great view, but not worth paying extra for. Interesting that other chains throw some things in like free internet, but not here. EVERYTHING costs you extra. Other complaints about nickel and diming you to death are true. We chose valet parking which was $20.00 a night. I expected that. There are two bottles of water in the room, but drink them and it will cost you $3.00 and, interestingly, the $2.50 vending machines don't have water in them. We got a couple of meals via room service. Food was EXCELLENT, but look at your bill. In addition to the 18% service charge there is a $3.50 delivery fee. Really? Why? It's not like they have fuel cost to take your meal from the kitchen to the room. So that added $7.00 to the bill. Also, even though your breakfast is complimentary, if you receive it via room service the delivery charge is not covered. We didn't eat that the steak house, but the Atrium was nice with good food, but again money is an issue. Ridiculously expensive items. They have a Starbucks kiosk, but it isn't a real Starbucks; they "proudly brew Starbucks coffee" and have some other SB items. The spa was nice, but nothing spectacular. Be aware they don't do couples, so if the two of you get a massage, it will be one at a time. The staff is very nice, very friendly.

Let's finish up with the bill. When I checked out, my $100.00 spa credit had not been given to me, even though I had the charges billed by the spa to my room. Also, the charge for our breakfast our last morning was charged to my credit card. It really seemed the staff didn't know what the package included and why these charges were included. I emailed about the breakfast charge and never got a response. No email, call nothing. So I finally called and was told a credit had been run through a few days before. That's good, but why didn't Hyatt with supposed world class service let me know what was going on.

I can't say I'd stay there again. We liked it, but it wasn't worth the money. Go the Falls, at least you'll have things to do. On the bill there a statement that says if anything was less than excellent to let them know. Well Buffalo Hyatt, take a look at your reviews on Tripadvisor. You claim to be luxury and high class, yet on Tripadvisor hundreds of reviews give you 3 1/2 stars. Not exactly glowing for what you claim to be. Hyatt has responded to other reviews saying they are "competitve" with other hotels in the area. Is that all you want. Shouldn't you want to be best?

Room Tip: Ask for upper floor at the end.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weluvtheocean1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRBGM, General Manager at Hyatt Regency Buffalo, responded to this review, 2 February 2012
Thank you for taking the time to share your experience at the Hyatt Regency Buffalo with the TripAdvisor community. I would like to take a moment to address a couple of your concerns. As you mentioned, we are consistent with other major brands in the hospitality industry regarding charges for Internet and In Room Dining. The bottled water offered in the guestroom is a convenience for our guests who would rather not leave their room. The Hyatt Regency Buffalo takes pride in our excellent guest service, which is what sets us apart from our competition.

We certainly hope to have the opportunity to serve you again should your travels return you to the Buffalo area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, New York
Level Contributor
2 reviews
Reviewed 27 January 2012

Stayed for the weekend and had a very nice stay.The service was really good from the front desk to the valet.The rooms were clean and in great condition.I would stay there again for sure.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dennie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Buffalo

Property: Hyatt Regency Buffalo
Address: 2 Fountain Plz, Buffalo, NY 14202-2290
Region: United States > New York > Buffalo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Buffalo
#6 Romantic Hotel in Buffalo
#7 Family Hotel in Buffalo
Price range (per night): $167 - $354
Hotel Class:3.5 star — Hyatt Regency Buffalo 3.5*
Number of rooms: 396
Official Description (provided by the hotel):
Newly renovated hotel located in the heart of the theatre & financial districts, offering 396 guestrooms & suites. Newly opened indoor pool, new onsite, full service Spa and new StayFit health club. Just steps away from the Chippewa Entertainment district, Elmwood Village, variety of restaurants and shops. Connected to the Buffalo Convention Center. Walden Galleria is 15 minutes from the hotel. First Niagara Center is five minutes away; free Metro directly outside the hotel. Museum district is ten minutes away. Niagara Falls is 20 minutes from the hotel. Complimentary Business Center and WiFi and Wired Internet access is available. ... more   less 
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Also Known As:
Hyatt Regency Buffalo Hotel Buffalo
Buffalo Hyatt Regency
Hyatt Buffalo

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