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“Very Good”
Review of Plan B Burger Bar

Plan B Burger Bar
Ranked #6 of 354 Restaurants in Springfield
Certificate of Excellence
Price range: USD 15 - USD 25
Cuisines: American
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Description: Good times, made locally. So we had this idea. That food can bring people together in a bunch of different ways. Neighbors with neighbors. Locals with local ingredients. And bourbon lovers with bourbons worth loving. In 2006, our idea became; b Restaurants. People come here to be here. For good beer. Cool surroundings. And one burger to rule them all. Gathering is what we do. b Restaurants is where we do it.
Reviewed 5 September 2017 via mobile

Very cool decor, interesting menu options. I'd suggest upcharging the standard French fries to the combo truffle/parm fries (this combo isn't on the menu, but each individual variation is). We chose to get dessert and was shocked at just how much the Funny Bone tasted like the treat I grew up on. Definitely get one to share, it is huge!

The burgers were very good, overall it was a great experience!

Thank Courtney W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 238 reviews

Reviewed 30 August 2017

The food and service is very good. We had to ask that the music be turned down and we could NOT hear the waiter, and he could NOT hear us. They did turn it down.

Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2017

After a long work day, colleagues and I sat down to enjoy a nice meal at Plan B Burger bar on a Tuesday night. It happened to be a trivia night and unfortunately the music and the DJ speaking were a little loud given the smaller space. After speaking with our lovely server, she let us know it was beyond her control which we understood and she respectfully sent over the manager. The manager was not only dismissive but he made no effort to find a solution, such as moving us to another, quieter table, of which there were many. Instead, his response was "WE'RE NOT TURNING IT DOWN" and then he stormed off. I'm hoping we were just catching him on a bad night, but no customers deserve to be treated the way we were by the manager. After his comments, we kindly removed ourselves and went across the street to Luxe Burger. I'm hoping there is an opportunity for staff training given our interaction. We will not return.

    • Service
Thank MarkButt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roobi B, Guest Relations Manager at Plan B Burger Bar, responded to this reviewResponded 4 September 2017

Hi Mark,

Thank you for bringing this to our attention. We'd like to apologize for this experience and assure you that we will be addressing this with the team immediately. That is absolutely not the type of interaction our guests should be having with our team and it is not acceptable. We'd like to apologize directly and get a little more information about your visit if you're open to it. Could you email guestrelations@burgersbeerbourbon.com?

Thank you.

-Roobi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017

Both the food and service were very good here, but they have NYC prices on their meals. For a burger, fries and a coke, it cost me $17.00 before the tip. While the food is good, it's not anything exceptional.

Thank terrapinfan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017

Last minute decision on a Sunday night to go to dinner and wanted to eat outdoors. After driving by another location and finding it empty, we decided to try Plan B. Enid the server had several tables and was steadily busy, but answered our questions and took our order with a smile and professionalism. My fries came out cold, and she returned with some hot ones, that she waited for! The mini sliders were excellent, perfect portion size and very tasty. My husband had the turkey burger, which he was hesitant to order cause he is a beef person, but really enjoyed it and said good burgers dont necessarily need to be beef. The beer was cold and the outdoor dining pleasant!

    • Value
    • Service
    • Food
Thank mindylee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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