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Reviews (1,308)
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Traveller rating
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All reviews room was clean indoor pool wet bar southwest decor hot tub waffles great place to stay easy access free breakfast front desk staff new mexico parking lot bw pet downtown santa plaza
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10 - 15 of 1,308 reviews
Reviewed 24 October 2021

Room is ok. Pillows were terrible….bring your own. Heating and cooling system loud. Bathroom ridiculously small. Shower could not be adjusted. It was like staying in a dorm with all of the door slamming and loud people in the hall. The ‘free’ breakfast was awful. It was cold and tasteless. There was a lot of street noise and the shutters on the sliding door to the balcony did not close enough to prevent light from the surrounding buildings from coming in.

Date of stay: October 2021
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Review collected in partnership with Best Western
Thank Monica T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 October 2021

This Best Western has a family suite option that is awesome! The suite has 2 rooms, balcony, great hot breakfast with lots of options. The pool and hot tub open until 11 pm!! balcony, great friendly staff. We loved it!

Date of stay: October 2021
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Review collected in partnership with Best Western
Thank K L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 October 2021

Our stay at the Best Western was absolutely wonderful! We felt very safe and well cared for from checking in, to their delicious breakfast, to check out! All appropriate COVID precautions are followed by all!

Date of stay: October 2021
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Review collected in partnership with Best Western
Thank LindaM20122021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 October 2021

We stopped in Santa Fe before going to Albuquerque NM for the Hot Balloon Fiesta. Toilets are very low and rugs in hall and rooms need to be replaced as they look tired. Service was excellent during our 2 night stay and will rewards we had breakfast both days. Nice menu and again service was great.

Date of stay: October 2021
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Review collected in partnership with Best Western
Thank FuninMN123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 14 October 2021

The Santa Fe Best Western was clean, and the staff were friendly and accommodating. There was one major gap, however: in complete violation of the New Mexico state mandate, many guests would congregate in the lobby and walk the hallways without masks. The fact that the hotel would allow this--placing their valuable staff and other guests at risk--made this a very uncomfortable and even frustrating place to stay. I realize it's hard to police these things but for the sake of others' health it must be done.

Date of stay: October 2021
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Review collected in partnership with Best Western
Thank David M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
John Nygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this reviewResponded 14 October 2021

Dear David,

Thank you for taking the time to respond to Trip Advisor regarding your recent stay. we are happy you found our property clean and staff friendly and accommodating. We apologize for the guests that failed to follow our State Mask mandate in spite of fact we have numerous signs posted. We will instruct staff to be more diligent in enforcing this public health mandate.

Sincerely,

John Nygaard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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