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“Relaxing on the Riverwalk”

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Hilton Palacio del Rio
Ranked #13 of 354 Hotels in San Antonio
Certificate of Excellence
College Station, Texas
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Relaxing on the Riverwalk”
5 of 5 bubbles Reviewed 21 February 2012

We were in town for an event at the convention center. We stayed at the Hilton Palacio del Rio because it was directly between the convention center and the Riverwalk. One parent and child spent the weekend at the convention center. The other parent (me) and child spent it roaming the Riverwalk and surrounding areas.

The room was freshly rennovated and very clean. All of the areas we visited in the hotel looked great. Service was exceptional; it was almost impossible to sneak through the lobby without one or more employees greeting you and asking if you had any questions or needed help finding something.

A great stay!

Room Tip: We were on the 18th floor, facing the convention center (away from the riverwalk) and sometimes the...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MkBibble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,705 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (643)
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Chattanooga, Tennessee
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 21 February 2012

San Antonio's Hilton Placio del Rio on the city's River Walk is conveniently located in walking distance of many of San Antonio's tourist attractions. During our stay the lobby was undergoing renovation, but the construction did not prove to be an inconvenience. The hotel is adjacent to the huge San Antonio Convention Center. The hotel room in which the author of this report stayed was beautifully and contemporarily decorated. The room was comfortable and well-served by the hotel staff.

Our big problem with the Hilton Placio was the wi-fi. The hhonors network was, at best, intermittent. Unfortunately, for me, I depend heavily on wireless, and to communicate I resorted to walking from the room to the elevator and sat in the elevator lobby. A solution to the wireless problem could have been to connect using the room's ethernet hard wire access point, however, I did not bring with me the interface devices required by my Macintosh Air or Apple iPad.

My overall evaluation of the hotel is positive with the caveat that our experience with the wireless was unsatisfactory.

Room Tip: If a traveler depends on internet connection, he or she should consider being prepared to connect us...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank K R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 February 2012

Very nice rooms! It had no carpet which we were very happy to see (Carpet is always so dirty, and we don't have any carpet in our home.)
Staff was so friendly and helpful, from the valet, to the information desk, to the front desk. Everyone was just great.
The hotel restaurant was terrific. The meal was fantastic and was a very good price, as it was on special.
The location is very good, this hotel is a little pricey, but we accepted that, as we did want to stay right on the riverwalk.
Pool was closed, which was the only negative thing, I think they may have been still remodeling that area.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 18 February 2012

This is a good hotel, a little old but they are remodeling it. Great stay

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beto44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgetown, Texas
Level Contributor
362 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
4 of 5 bubbles Reviewed 17 February 2012

This Hilton has just undergone a huge renovation. I had a room on the 16th floor and it was nicely remodeled. It had the feel of a European hotel with the decor and bathroom fixtures. The balcony was nice, as well, since the weather was great when I was there I spent some time out there. Room service was good and the breakfast down along the Riverwalk was decent, too. The meeting rooms were adequate for the conference I attended. The people that worked here were very friendly and helpful. The only real complaint I had was the valet parking was very, very slow. You better call down way ahead of time otherwise you will wait a long time. There was quite a bit of construction going on around the hotel including in the lobby area.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bohste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Palacio del Rio

Property: Hilton Palacio del Rio
Address: 200 South Alamo Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
Price range (per night): $236 - $549
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Official Description (provided by the hotel):
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hilton Palacio Del Rio San Antonio, Texas

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