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“good location, disappointing service, double charged.”

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Omni La Mansion del Rio
Ranked #21 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 20 March 2012

First, the positive: This property is in a good location and the rooms are nice despite showing signs of age.

Unfortunately our stay was marred by the very disappointing service. This hotel operates more like a roadside motel chain than a four star property.

It took six hours, one reception visit and three phone calls to a reluctant front desk to get a spare set of sheets and pillows for the sofa roll-out (they ran out of double bedrooms by the time we checked-in).

Then there was the fire alarm, and subsequently getting locked out of our room. With barely an apology. the good times.

To top this off, we were double charged for our stay. fortunately we spotted this on our CC statement, I had to take time to call accounting to clear this up ("opps, it looks like we charged the wrong credit card").

should have stuck with the Hilton.

Room Tip: stay at the hilton near by.
  • Stayed: March 2012, travelled with friends
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1  Thank whenitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John W, General Manager at Omni La Mansion del Rio, responded to this reviewResponded 26 March 2012

Our mission since opening in 1968 has been to leave our guests with pleasant memories of their time on the riverwalk in San Antonio. I apologize that we missed the mark with this visit. If you have not already done so, I would encourage you to contact me or any member of our staff to review the details of your visit personally. Again, our most sincere apologies.

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3,322 - 3,326 of 3,855 reviews

Reviewed 19 March 2012

Beautiful place, great comfortable bed, big towels, loved the riverwalk. Our room faced the street on one side but with the doors closed, so it was a bit loud from the partiers and street traffic so request a riverwalk view or pool view if possible. It wasn't that big of a deal. We had two sets of french doors, one facing the street, the other facing the courtyard. Highly recommend and would definitely return.

  • Stayed: March 2012, travelled as a couple
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1  Thank bclt2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

I rarely post a review of a "chain hotel" on TripAdvisor, unless the place is a complete disappointment. Here is the exception.

I cannot recall having ever stayed at an Omni property in all my years but I will go back based on my family's stay at La Mansion del Rio.

The property itself was very well maintained and clean, more than I can say for other places on The Riverwalk. The room was big enough for a family of five for two days, any longer and we would have needed more space.

The staff was VERY friendly. Let me repeat that, the staff was VERY friendly. Too often I stay at hotels where the staff is uninterested, untrained, or downright rude. The staff at La Mansion, from the valet to the housekeepers, to the front desk all exceeded my expectations and made us feel at home.

You can stay at the rest or stay with the best. I highly recommend La Mansion del Rio.

  • Stayed: March 2012, travelled with family
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1  Thank txex94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

My girlfriend couldn't have been happier with my choice of hotel for her 40th birthday celebration. From beginning to end, our stay was magnificent and the hotel staff was second to none. This was our first visit to Texas and it left a lasting impression on us. Although the hotel is very nice (clean, nice room, great staff, etc.), the location is even better than the lodging itself. It's right at the heart of everything.....restaurants, bars, shopping and water taxi's. If your lucky enough to be there on a Sunday, check out their brunch at the hotel's primary restaurant. Wow........breakfast, seafood, prime rib, champaigne, and desert! It was a great ending to a great weekend. Needless to say, when we come back (probably in the next 12 months or so), we'll be staying at the Omni. I guess I should also mention that the room was spacious, had a beautiful view of the city, had a flat screen TV, and had a VERY comfortable bed.

Room Tip: Pay a bit extra and request either a city view or a river view. We spoke with two other patrons who...
  • Stayed: February 2012, travelled as a couple
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3  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniTexasMgr, E-Commerce Manager at Omni La Mansion del Rio, responded to this reviewResponded 2 March 2012

Thank you very much for letting us know about your stay at the hotel, and that we accomplished the goal that we have of every guest which is exceeding your expectations. We look forward to your return and exceeding them again! Thank you for your time and come back and visit soon.

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Reviewed 27 February 2012

This is a beautiful spanish style hotel. The margaritas are amazing! We went for a fun filled weekend with friends so we chose to have a room on the riverwalk. If you are wanting to have a quiet relaxing time - it is definitely still the place to stay, just request a room off of the riverwalk. For our weekend, the hotel and staff definitely assisted in a great time! Would for sure recommend and will stay here again.

  • Stayed: February 2012, travelled with friends
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Thank dsingleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni La Mansion del Rio

Address: 112 College St, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in San Antonio
#9 Spa Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#18 Family Hotel in San Antonio
#23 Business Hotel in San Antonio
Price Range: $244 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni La Mansion del Rio 4*
Number of rooms: 338
Official Description (provided by the hotel):
Omni La Mansión del Rio is ideally nestled along the historic River Walk in downtown San Antonio. Perfectly situated, you can easily explore all of San Antonio’s extensive range of tourist attractions. Located within easy walking distance to the fabled Alamo, El Mercado, La Villita Arts District, Spanish Governor’s Palace, San Antonio Convention Center and most other well-known landmarks. ... more   less 
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Also Known As:
Omni La Mansion Del Rio Hotel San Antonio
Omni San Antonio
Omni Hotel San Antonio
San Antonio Omni
La Mansion Del Rio
Omni La Mansion Del Rio San Antonio, Texas

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