Stayed at this property passed a few workers on the premises. One in particular named mark was very friendly and with a smile informed me that if i needed anything to ask for him and he would be glad to help. Very nice.More
- Free Wifi
- Free Parking
Stayed at this property passed a few workers on the premises. One in particular named mark was very friendly and with a smile informed me that if i needed anything to ask for him and he would be glad to help. Very nice.MoreShow less
Thank you for your review. Mark will be delighted to know that he made your stay a great one. We look forward to you staying with us during your next visit.
Apartment walls and windows were as thin as paper you can hear noise everywhere. Room smelled funny and I saw some cockaroaches in the kitchen sink. There is no house keeping being so you need to take your towels downstairs to change them out and throw your own trash. Bad experience I do not recommend this hotel.
We do apologize for your stay. Your issues are being reviewed by our management team and please be sure that they are being addressed. Thanks for letting us know.
Mark the maintenance guy he was very sweet. Me n my children moved here from Florida n stayed here our stay was very pleasant n Mark was absolutely the best. Very good costumer service. Very helpful to my needs while stay at the hotel. Will return again jus cause of him.
Ok, thank you, Mark will be delighted to know that he made your stay a great one. We look forward to seeing you again.
Went on business trip couldn't rest because roaches infested the place, lost two days of work feeling unrested.
ASSURED by management I would be compensated half the room price which never happened.
Senior Citizen Marine Veteran Disabled
We apologize for your experience. Do call the property and provide your information for the District Manager. We will make sure you are compensated properly. Thank you.
I booked a room two days in advance . My father and I were driving down from OKC-SA to attend my grandfather's funeral and would not arrive to the hotel until 2am or later (Check in begins at 3pm). As instructed by the hotels website rules , all late check-ins must be announced prior to arrival. I called the hotel the same day that I booked the reservation, and again 24 hrs before my reservation to make them aware of my late check-in.
The hotel staff was understanding and assured us there would not be an issue.
THE ISSUE'S BEGIN
The day of arrival I received an urgent message from a man named Josh, who works for the hotel asking me to call him back asap.
From this moment on I was lied to numerous times. Josh told my father the hotel was shut down for the night because of plumbing issues and our reservation was canceled. When I called and spoke to Josh(under a different name other than the name the reservation was under) I was told that there where no issues but they were over booked for the weekend because it was spring break.
I instantly called Josh out on his blatant lie and revealed my name, and was told, "too bad, "I can't do anything about it, and my late check in was to cause for my room being given away".
I want to stress the fact that I called TWICE to inform them of my late check-in...
All of this info was revealed to me while I was driving to SA. I was left with no hotel reservation during spring break weekend, and no place to catch a few hours of sleep or a place to get dressed before we buried my grandfather.
How does a company of this magnitude flat out lie to their customers?
Thank you for making us aware of this issue. We do not have anyone by that name but we will investigate the situation. We do apologize for your experience.
Initially reserved two rooms (with two separate confirmation numbers) a group form my party cancelled so we needed to cancel only one room. (Booked it directly through the hotels website not a third party such as Priceline or booking or hotels.com)
Called around 7:10AM 3/18/17 and I've asked the front desk male if we could cancel one reservation and just change the other room that wasn't going to be canceled to a two bed queen room. He mentioned they're wasn't any rooms available so we could change our king to double queens (which is totally understandable).... Spring break and everything is booked. BUT then he told me he couldn't cancel the second room reserved because people are still sleeping inside the rooms. I've worked at hotels before, what does that have to do with me trying to cancel a room before cancellation time at 3pm? (Given I was calling at 7:10AM the day of check in) His response of me trying to cancel a room on day of check in stricken me as he being confused of what I was trying to tell him.
He asked me to call back at 8:30 to talk to the GM. So I did and he answered again. Not only did he give me attitude but even raised his voice saying he called his GM and woke him/her up of her sleep and said the same thing. Which is weird, because again, I have two desperate reservation numbers and alll I wanted to do was the cancel only one room from the two rooms I've booked. (Two separate reservation numbers, and again, booked it directly through the hotels website not a third party, and before the cancellation time, which is 3pm right? Says on the website)
Please oh please, train this gentleman to have patience and better listening skills. Last but not least, I couldn't even speak because he was over talking me, couldn't even explain to him the situation. Not exaggerating. I'm a pretty down to earth person, I don't know how someone could work in hospitality and not have any patience or people skills.
We apologize for your experience. We strive on providing the best service and obviously we fell short here. We will speak to the associate and rest assure his service skills will improve. Thank you for letting us know.