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Reviews (2,363)
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1,427
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All reviewsevening receptionthe river walkluke restaurantmade to order omeletsmanagers receptioncorner suitevalet parkingcocktail hourfree happy hourseparate bedroomsan antonio riverwalkfree drinkscomplimentary breakfastliving areavalet staffbeautiful hotelwould definitely stay here again
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123 - 128 of 2,363 reviews
Reviewed 5 April 2018 via mobile

Based in my opinion, this hotel is awesome, the staff too and always friendly and helpful.
We stayed in a suite that had a problem with hot water in the shower, we called the staff and in less than a minute they were solving and fixing the problem.
Another thing we liked is the breakfast, everything was fresh and well-cooked, I was surprised of the variety te breakfast had.
The rooms are vary spacious and comfy, in your room you have everything you may need and staff is always pending so your stay is pleasant.
Honestly I have nothing to say except is a very complete hotel, great location, delicious food and comfortable rooms
Congratulations Embassy Suites!!
Very very recommendable!!

Stayed: December 2017, travelled with family
Thank SLR_Reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this reviewResponded 12 April 2018

Thank you for choosing the Embassy Suites Riverwalk and for the great review. We are glad to hear you enjoyed your stay. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

Great location, and amazing views from the lobby and rooms. The hotel is a little further down from the central part of the River walk but still close walking distance to everything. The rooms were a bit dated and smaller than normal Embassy Hotels. Excellent breakfast buffet. Reception Staff were nice enough but not overly friendly.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank kimbel10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this reviewResponded 2 April 2018

Thank you for staying at the Embassy Suites Riverwalk. ! We are glad that you enjoyed your stay and hope to see you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

We stayed here based on the location on the Riverwalk but we got so much more! The complimentary breakfast is the best that I have ever had. The buffet had a lot of options (hot breakfast people!!) and they also have an omelet station. In other hotels with this, you usually pay for this, so this was a nice surprise. The valet service is very quick and helpful. I would recommend this hotel to anyone and would stay here again.

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank keltrinswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this reviewResponded 2 April 2018

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

We booked Embassy Suites for a few reasons. We were very disappointed. We checked in and were given our room. We went upstairs opened the door and immediately heard this LOUD noise. We realized it was the air conditioner for the building right outside our room. We called down to switch rooms, which they took care of immediate, but acted surprised by the complaint. Our new room was old. The couch looked liked something from the 70’s. The shower barely sprayed any water. In fact, it was difficult to rinse off the soap. The room rates went down while we were staying at the hotel. I called to inquire about an adjustment and was told I could cancel my current reservation and rebook the stay but nothing could be done because we had already checked in. At that point I felt like we should just leave. Lastly, though its location was technically on the Riverwalk, it was at the very end of the walk. There were other hotels with much better locations. For the price, I expected much more! I wouldn’t recommend it.

Stayed: April 2018, travelled as a couple
Thank Miamimom22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this reviewResponded 2 April 2018

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

Scott Douglas

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Reviewed 31 March 2018 via mobile

We hosted a small meeting at this property and could not have been happier! All of our needs were met including the polycon to host three separate conference calls during our meeting. The room was set up to our specifications and all of the meals and breaks were delivered on time.

The only disadvantage at this location is that the hotel did not have a shuttle to take patrons to local restaurants and attractions that might not be within walking distance.

Stayed: March 2018, travelled on business
Thank egouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott D, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this reviewResponded 2 April 2018

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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