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AU$182
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AU$182
Fully refundable before Sat, 30 Mar
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Reviewed 15 August 2011

This hotel chain has a perfectly created concept. It uses the same marketing skills of his big brother "W hotels", so if you expect something fancy you can end up disappointed once you arrive.
The Hotel Layout is quite trendy but not very practical for the frequent traveler.
It may be suitable for a single person, but not for families or couples. Rooms are not spacious enough compared to other hotels in the Area.
I would recommend Hyatt Place over Aloft.... These two chains do not have the generic concept of a Holiday Inn or a Hampton Inns, but Hyatt Place's rooms are much bigger, beds more comfortable, better lighting.

Date of stay: August 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank FedericoMty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carango2, General Manager at Aloft San Antonio Airport, responded to this reviewResponded 7 September 2011

Dear FedericoMty,

I would like to thank your comments regarding your recent visit to the Aloft San Antonio. I certainly appreciate when a guest takes to time to offer feedback on there visit especially when it give us an opportunity to offer information about our brand.

As you mentioned in your review we are tailored from the dna of the W hotel brand which makes us similar in many ways. The trendy design , hip atmosphere, and unique decor are some of the similarities with the two brands. However we also set ourselves apart from W hotel brand with our unique amenities that are only offered with the Aloft brand. One of which is tailored specifically for families traveling with kids this amenity is our camp Aloft experience. This amenity offers a goodie bag for the kids, an inflatable air mattress, kid friendly bedding, and a welcome letter for the kids. In addition we also offer our ARF program which is designed for those families that are traveling with their k9 family members.

Although are design at first glance does give the impression that it may not be the brand of choice for travelers with families or couples. We definitely cater to a great number of these travelers and enjoy every opportunity in making their experience here nothing less than spectacular when they stay.

Again I would like to thank you for your feedback regarding your recent visit. If you ever find ourself back in the San Antonio area I would like to welcome you back to the Aloft.


Kindest Regards

Chris Arango

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2011

The front desk staff at the Aloft was by far and away the best at customer service that I've ever dealt with! They were much more than accomdating, but bent over backwards to help with any request I made. I've been to many five star properties in the past and the staff's were usually professional and courteous, but it felt forced. This however wasnt the case at the three star Aloft S.A. They genuinely seemed to take an interest in my needs and enjoyed doing there job! They appeared to take satisifaction in pleasing their guests. I will def stay at this Aloft property again and others as well if this is the norm for customer service!

Date of stay: August 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank thunderfan7777
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carango2, General Manager at Aloft San Antonio Airport, responded to this reviewResponded 7 September 2011

Dear Thunderfan7777,

I would like to thank you for your recent review of the Aloft San Antonio. We certainly value the every comment that we recieve from our guests. From the good ones to the one that give us an opportunity to grow.

Often times the front desk is very busy with guest requests, people check in and out, phones ringing and i think you get the picture. However despite all that exceptional guest service is something we strive for with every single one of our guests here. That being said i am very pleased to hear of the experience you encountered while here at the Aloft San Antonio.

Again thank you for your great review and we look forward to having you back to the Aloft when you return to San Antonio.

Kindest Regards

Chris Arango

General Manager

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Reviewed 1 August 2011

The Aloft captures the modern and trendy essence of W hotels in a practical and affordable package. It is not as dark or luxurious. But it is convenient and a nice choice for business travel.

The hotel is on 410 and Blanco, minutes to the airport, walking distance to many different restaurants and stores such as Earl of Sandwich, Dough (one of the best Napolitan pizzerias in the US), La Madeleine, a Target store, etc.

This aloft has a resonable size pool and gym, a trendy bar with happy hour and a small but convenient 24/7 food area. There are limited choices but enough to get you some fuel after a long business trip or a quick breafast on your way out. Coffee is OK.

I have only stayed in rooms with one King bed They are spacious enough and include a large TV, desk, in-room safe, coffe/tea machine, iron/board, and a multi-plug outlet where you can plug your computer, any USB device or use a VGA cable to project from your PC into the large HDTV. Wi-Fi wors well and is fast enough. Parking can be a problem after about 9pm , probably because of the lounge next door..

The bed has been reasonably comfortable in evenry room I have stayed in. Rooms have always been clean. The hotel is fairly new. Good value for business travel. Probably too small if you are traveling with kids, plus you may want a hotel with free breakfast.

Date of stay: June 2011
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank TheRealG-Man
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carango2, General Manager at Aloft San Antonio Airport, responded to this reviewResponded 7 September 2011

Dear TheRealG-Man,

Thank you for taking the time to give such a glowing review of the Aloft San Antonio. Given the number of corporate roadwarriors like yourself we see on a daily basis. We strive for consistency in several things one is the service we offer here and the other is the way we present and maintain the Aloft brand. When I recieve reviews such as the one you have written it is definitely a sign of a job well done that I enjoy passing on to our staff.

Thank you again for your wonderful review and we look forward to having you back to the Aloft San Antonio.

Warmest Regards

Chris Arango

General Manager

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Reviewed 31 July 2011

I've stayed at numerous Aloft properties and they have similar layouts. Rooms are small but set up very functionally with large walk-in showers. This was the second time I've stayed at this particular property and would stay here again without hesitation if I needed to be close to the airport. Overall, a good value.

Date of stay: July 2011
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank R C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carango2, General Manager at Aloft San Antonio Airport, responded to this reviewResponded 7 September 2011

Dear WineGlobeLovers,

Thank you for you review of the Aloft San Antonio. We certainly appreciate you taking the time to offer your feedback on your recent visit to our hotel. I would also like to thank you for keeping us in mind for your next visit to San Antonio.

Kindest Regards

Chris Arango

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Reviewed 31 July 2011

A group of us ended up with this hotel through hotwire, after reading the reviews ( after booking ) we were unsatisfied and expected the worse. After checking in, we were totally amazed. the lobby of the hotel was very nice and charming. My husband loved the pool table and wxyz bar, the kids loved the pool. The rooms were nice, the staff were freindly. Can honestly say that I had not a compaint at all. Only thing we were missing was the free breakfast.
~totally recommended!

Date of stay: July 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank laronicabru
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carango2, General Manager at Aloft San Antonio Airport, responded to this reviewResponded 14 September 2011

Dear Laronicabru,

Thank you for taking the time to complete a review through Trip Advisor. We are so pleased to hear that your visit exceeded your expectations. We pride ourselves in providing a 1st Class guest service experience and we assure you that what you encountered is the norm.

We appreciate your recommendation and look forward to the privilege of welcoming you and your family back very soon!

Warmest regards,

Chris Arango

General Manager

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