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“The Worst Hyatt...” 1 of 5 bubbles
Review of Hyatt Place San Antonio/Riverwalk

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Hyatt Place San Antonio/Riverwalk
Ranked #35 of 353 Hotels in San Antonio
Certificate of Excellence
1 review
“The Worst Hyatt...”
1 of 5 bubbles Reviewed 9 May 2012 via mobile

... I've ever stayed at. As a frequent business traveler and a Hyatt Gold Passport Diamond status member I've been to many hotels as well as many Hyatts. This one, hands down, was the worst I've ever stayed at. The sales staff was discourteous and argumentative. The management was not present and non responsive to my requests for contact. Overall, an incredibly negative experience with the hotel management and therefore the hotel.

The only positive I can share is the good service given by the gallery hosts. Otherwise, my experience was so poor it has tarnished my view of all Hyatt's in general. If ever return to San Antonio I would stay at any other hotel than this one. One rotten apple...

Stayed May 2012, travelled on business
Helpful?
Thank VEJ4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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983 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (178)
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English first
Tucson, Arizona
Level Contributor
303 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
4 of 5 bubbles Reviewed 17 April 2012

I have stayed at other Hyatt Place hotels and was pleased so I decided to give them a chance on a recent trip to San Antonio. Nice hotel. Friendly staff. Good discount rate. Free parking in the lot out front. Very good high quality breakfast - better than most hotels by far. Good coffee. Like all the Hyatt Places they have a small bar and cafe in the lobby that offers simple fare 24/7. It is located directly on the Riverwalk per se, but far from the action. Their section of Riverwalk is attractive with trees, etc. but it is about 1/2 mile walk to the busy sections where the shopping and restaurants are. Most guests would likely walk a few blocks down the street to get to the action spots. I can see where the other reviewer said that a single female might feel uncomfortable doing that, esp. at night. The walk would be too far for anyone elderly or with kids that cant walk far. However, the walk will save you an average of $20 at night as that is what the other hotels charge for valet parking. The room was very large, had a desk, wi-fi, big flat screen, good AC, microwave, quality in-room coffee, a decent mini-fridge. Everything was nice, fresh and attractive. I like the idea that they provide real glass and real mugs for drinks, even at breakfast they have real plates and silverware - not styrofoam. The room cleanliness was average as there were a few long hairs in the tub. Yuk. The bathroom is very small. A large person or someone wrestling with kids in the tub might find it way too small. Overall our pleasant was good. Quiet. Nice hotel. Nice grounds. Good views to their section of Riverwalk. Nice jasmine trellis on that side. I would stay here again if I were looking to save the parking fee and was okay with the walk. If you want to be steps from the action and are willing to pay the valet fees you might want to chose somewhere else closer.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank pirateparrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aviano, Italy
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 6 April 2012

We needed an inexpensive room for 5 nights as we were in town for a tennis match. I have stayed at La Quinta on the Riverwalk for slightly cheaper but the Hyatt Place was much nicer. The rooms were huge....almost too big. More room should have been given to the shower/toilet room. It was very small. The staff in the hotel were very professional, helpful and courteous. Jasmine and John introduced themselves and gave us a brief tour of the facility. The parking was free (a huge plus for that area), free breakfast and free internet room with printer. WiFi was also free. There was also a small pool and work out facility. The location on the Riverwalk was great. A short but pretty walk down to the main hub of stores and restaurants. The breakfast was much nicer than the usual fare. Loved the cooked oatmeal with nuts and dried fruit.

Room Tip: ask for a room higher up than 3rd floor facing the Riverwalk
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  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bbgdle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orange Park, Florida
Level Contributor
165 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 1 April 2012

Yes this property is on the Riverwalk....but there is nothing around it. You have to walk a few blocks to find some of the action. It wss pretty pricey for the location, but the hotel was decent. I've stayed in much nicer Hyatt Place properties for much cheaper. Staff was friendly but the espresso machine was broke. You are able to walk to the river walk from this hotel.

  • Stayed March 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jasonc001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Collins, Colorado
Level Contributor
153 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 23 March 2012

I like Hyatts and the comments from other reviewers that said the hotel was good to very good were ones I would agree with. It is one block from the Alamo and on the riverwalk. The bedding has the nice white cotton duvet and starched sheets. The rooms are quiet.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BluDragonFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place San Antonio/Riverwalk

Property: Hyatt Place San Antonio/Riverwalk
Address: 601 South St. Mary's Street, San Antonio, TX 78205-3432 (Formerly "AmeriSuites San Antonio Riverwalk")
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in San Antonio
#68 Romantic Hotel in San Antonio
#76 Business Hotel in San Antonio
Price range (per night): $189 - $420
Hotel Class:3 star — Hyatt Place San Antonio/Riverwalk 3*
Number of rooms: 131
Official Description (provided by the hotel):
Parking fee $15.00 per night ... more   less 
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Also Known As:
Hyatt Place San Antonio/Riverwalk Hotel San Antonio
Amerisuites San Antonio
Amerisuites Riverwalk San Antonio
Hyatt Place San Antonio/Riverwalk Texas

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