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“Appears to be clean but looks are illusion” 3 of 5 bubbles
Review of Hyatt Place San Antonio/Riverwalk

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Hyatt Place San Antonio/Riverwalk
Ranked #32 of 357 Hotels in San Antonio
Certificate of Excellence
1 review
“Appears to be clean but looks are illusion”
3 of 5 bubbles Reviewed 23 March 2012

First room we entered had spots of food on the comforter. They were accommodating by moving us to another room , However that room was not clean either, there was something sticky and gooey on the ottoman and behind the ottoman was trash. This was just disappointing , I didn't feel comfortable sleeping in bed because they obviously don't wash there comforters so whose to say they actually change there sheets after a guest stay? He breakfast was pretty good and overall the staff was pretty nice . But compared to other hyatt I have stayed at this one is not he best .

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anwhiteh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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894 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Kaysville, Utah
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 21 March 2012

Female traveling for work. I booked this hotel because it was the last place I could find available. (I had no idea it was spring break.)

Hotel itself is nice enough. I was booked into a Handicap room, which was not OK, however it was the last room available. I will not comment on that room because it didn't fit my needs. I requested a room change the next day and was given one without incident.

I was moved into a King room, street side. The room is large and has plenty of space. The bathroom area is ok. The shower is large and was nice enough. (No tub.) The bed was comfortable. I didn't have any problems with any noise, but I always wear ear plugs anyway. Some have commented on the room not being clean. This was not the case with my stay. I thought my room was very clean.

There is a sink and fridge area. The fridge wasn't the coldest, but I cranked it all the way up and it worked "ok".

The desk area was handy - especially for someone traveling for work.

Riverwalk - If being close to the Riverwalk attractions is important, then stay somewhere else. I inquired at the desk the first day if it was safe to walk the distance to the attractions. The clerk assured me that it was. I can tell you that I did NOT feel safe, being a female traveling alone.

I have stayed on the Riverwalk for years now, this hotel is quite a distance from restaurants, shopping, etc. You can walk out the back door and be right on the river, but it is not where the attractions are. I felt isolated walking by myself. On my way back to the hotel at night, I figured it would be quicker to go street-side and cut the time/distance. I actually waited for a group of others heading my way and followed closely behind. Personally, I would not recommend it alone... just sayin. If you have others with you, you might feel differently. The next night I drove closer to the Riverwalk and paid to park.

The hotel free parking is nice if that is important to you. My company pays for parking, so I would rather valet and be closer.

I cannot comment on breakfast as I didn't ever go down for it.

The pool area was nice enough - I went out and read for awhile. The actual water was pretty cluttered with leaves and soggy potato chips... don't know what was up with that... Not sure I would have let my kids swim or not (had they been with me).

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jannster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas City, Texas
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 17 March 2012

We took our son for a 3 day birthday trip in December 2011. We were all thrilled with this Hyatt! We got a great room with lots of space! The folks there were very accommodating and so sweet. There is free parking and free wi-fi! Yay!

Room Tip: There was no access to the Riverwalk at the time, but we weren't needing one anyhow as we had mo...
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sandra9193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pasadena, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 4 March 2012

We just got back from a wonderful trip to San Antonio. Celebrated our 20th anniversary. If you're looking for the most bang for your buck, this is a wonderful place!, Free wi-fi in your room, free parking, and continental breakfast too! The real cherry on top was that all the major attractions are a 10- minute walk. And did I mention they're on the River Walk???? The rooms are extremely well designed, it includes a mini-living room. A+ on lighting too! Just cannot say enough good things about this place. We rented a car, but at this location you don't really need it unless your going to Austin, or the Hill Country for the day. I'm almost positive you can even take a bus from SAT Airport to the front of this hotel.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Rc F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 21 February 2012

My wife, son and I just returned from our trip to San Antonio and we really loved our stay at the Hyatt Place San Antonio/Riverwalk. For starters the location of the hotel is great. It’s a five minute walk from the Alamo, a 30 second walk to the King William district, right on the Riverwalk (although not the tourist section for which we were thankful, which is a 3 minute walk away.
The complimentary breakfast that the hotel provided was nothing lavish (fruit, cereals, toast, knock off egg mcmuffins, fruit danish, and pancakes on our last day) but everything tasted good. Most importantly the coffee was hot, and the juice was cold.
This Hyatt has somewhat of a self-service feel (we checked in via a kiosk) and it doesn’t have a restaurant. That being said, the staff members of the hotel were amazing. Everyone was super friendly and they do have a little display case with desserts and beverages. Do yourself a favor and get a piece of the chocolate cheesecake, it’s delicious.
Do you self a favor a rent a car or drive to the hotel because the parking is free at the hotel. Our stay was for 3 days and San Antonio started to run out of things to do so we drove to Comfort, Texas as well as Castroville, Texas which provided nice little outings.
All and all, if I ever find myself in San Antonio again, I would love to be a guest of this Hyatt’s again.

Room Tip: If you happen to have a room facing the riverwalk, make sure you ask for one with a balcony. We did...
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JPDucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place San Antonio/Riverwalk

Property: Hyatt Place San Antonio/Riverwalk
Address: 601 S Saint Marys St, San Antonio, TX 78205-3432 (Formerly "AmeriSuites San Antonio Riverwalk")
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#54 Family Hotel in San Antonio
#68 Romantic Hotel in San Antonio
#76 Business Hotel in San Antonio
Price range (per night): $165 - $356
Hotel Class:3 star — Hyatt Place San Antonio/Riverwalk 3*
Number of rooms: 131
Official Description (provided by the hotel):
Parking fee $15.00 per night ... more   less 
Reservation Options:
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Also Known As:
Hyatt Place San Antonio/Riverwalk Hotel San Antonio
Amerisuites San Antonio
Amerisuites Riverwalk San Antonio
Hyatt Place San Antonio/Riverwalk Texas

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