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All reviews georgia rios wine and cheese reception food and beverage manager hotel owner the river walk minute walk manager's reception hotel shuttle waffles walking distance the breakfast area hot tub parking fee downtown area free breakfast two queen beds very nice hotel
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Reviewed 1 April 2018 via mobile

Great location. Comfortable beds. Excellent customer service from both clerks at the counter as well as the manager and dining room staff. Walking distance to most things we wanted to do. Highly recommended for the rate. We enjoyed our time very much.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank HomeHome2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry C, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 2 April 2018

Thank you so much for the excellent ratings, review, and recommendations. I am so pleased that your experience at Comfort Suites Alamo/Riverwalk met and exceeded your expectations. The owner of our hotel designed and built this hotel with guests just like you in mind, with the goal of providing a lovely, relaxing haven with outstanding service and amenities, as well as spacious and comfortable suites, all at a great value in the downtown San Antonio area.

Thanks for recognizing our amazing staff. The owner of Comfort Suites Alamo/River Walk, Sherry Chaudhry, is an inspiration for all of us to provide exceptional service with friendly Texas hospitality. She has a genuine interest in her guests, making sure all their needs are met.

We are delighted that you enjoyed your stay in San Antonio and hope you captured many treasured memories during your visit. We look forward to your return.

Donna, Guest Services

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Reviewed 29 March 2018 via mobile

Friendly check in staff and rooms large clean and comfortable. Breakfast was decent and overall very happy with the hotel

However the hotel shouldn’t call itself a riverwalk hotel. It’s 10 minutes from the wall and the Alamo and there are many other hotels that are on the riverwalk . If we had known this we wouldn’t have stayed here so it’s disappointing to have felt misled. Also no need to charge for a safety box in room. Never stayed in any other hotel who had done that.

Date of stay: March 2018
Trip type: Travelled as a couple
2  Thank dontparkatno14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry C, Owner at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 3 June 2018

Thank you so much for sharing your recent experience at Comfort Suites Alamo/Riverwalk with others on Trip Advisor. We truly appreciate your business and we are delighted that you chose to stay with us. We are not on the Riverwalk and we do disclose this on our web site. Being a few blocks from the downtown attractions gives us the opportunity to provide quality accommodations at a great value in the downtown area. The use of Alamo and Riverwalk in the name is only meant to denote that the downtown attractions are nearby.

We are so pleased that you found your suite to be clean and comfortable. Thanks for recognizing our amazing staff. The owner of Comfort Suites Alamo/River Walk, Sherry Chaudhry, is an inspiration for all of us to provide exceptional service with friendly Texas hospitality. She has a genuine interest in her guests, making sure all their needs are met.

We hope that you enjoyed your stay in San Antonio and captured many treasured memories during your visit. Please come again.

Donna
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018 via mobile

I found this to be a clean/nice hotel. The only negatives are the limited parking, the $2.50 charge for lockbox that you must tell them at check out to remove and shower pressure. The lockbox is a joke...we are in room 216 and there is NO lockbox! Why do I have to tell them to remove this charge when I do not even have one! I have read other reviews about this...just remove this charge and save yourself lower reviews! The pressure on our shower was terrible. More water came out of faucet than shower head...so I was standing in inches of water...not fun.
Most important though is cleanliness and they do a great job of that.

Date of stay: March 2018
Trip type: Travelled with family
Thank dmp70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry C, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 5 April 2018

On behalf of the owner of Comfort Suites Alamo/Riverwalk, I sincerely apologize for failing to meet and exceed you expectations in all areas of your stay. I am so sorry about the missing safe in your suite, and about the issue with the shower pressure. Your comments have been passed along to the manager and the maintenance department. Thank you for letting us know about the problems so that we can resolve these problems for future guests. As a small, owner operated hotel, we hope to build lasting relationships with our guests by providing clean, spacious accommodations, as well as exceptional service and amenities. Being a few blocks away from the heart of downtown gives us the opportunity to provide our guest with excellent accommodations and outstanding service at a great value in the downtown San Antonio area. All of our staff members have a genuine interest in each and every guest, making sure their needs are met, with courteous service and friendly Texas hospitality. Thanks again for sharing your experience and we look forward to seeing you again the next time you are in town.

Kind regards,
Donna
Guest Services

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Reviewed 19 March 2018 via mobile

We really enjoyed this hotel. Especially the heated outdoor pool. The breakfast was good. The only complaint would be that even though it's only a ten minute walk to the Alamo, but it's a long ten minute walk. I received a deal for free parking, but feel that parking should be free all the time. I suggest taking an Uber or Lyft to the Alamo.

Date of stay: March 2018
Trip type: Travelled with family
Thank sbilyeu75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 21 March 2018

Thank you so much for the excellent ratings, review, and recommendations. I am so pleased that your experience at Comfort Suites Alamo/Riverwalk met and exceeded your expectations. The owner of our hotel designed and built this hotel with guests just like you in mind, with the goal of providing a lovely, relaxing haven with outstanding service and amenities, as well as spacious and comfortable suites, all at a great value in the downtown San Antonio area. We truly appreciate your business.

Safe travels,
Donna
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018 via mobile

Chose this hotel because of the Trip Advisor reviews. Would have given 5 stars if it were closer to the Riverwalk. The name lends to the location being on or closer to the Riverwalk. However, the hotel was clean & had comfortable rooms, very good breakfast & courteous staff. I asked for parking charges to be removed & they were. The parking lot does not have security & is somewhat makeshift. Also has the $2.50 nightly fee for room lockbox removed. The clerk said to make them aware if we didn’t use the box & the fee would be removed. Not only did we NOT use it, it wasn’t even in there (room 216). They seemed surprised when I mentioned this. Otherwise, a very comfortable stay.

Date of stay: March 2018
1  Thank ElmerLear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort_Suites_Owner, Guest Relations Manager at Comfort Suites Alamo/Riverwalk, responded to this reviewResponded 15 March 2018

We truly appreciate your positive ratings and comments. We are delighted that you enjoyed the comfortable beds and pillows. Comfort Suites Alamo/River Walk is a woman owned and operated hotel, with particular attention paid to total guest satisfaction. It is our goal to provide quality, well-appointed and comfortable suites, exceptional customer service, and a generous complimentary breakfast buffet, as well as other complimentary amenities that sets Comfort Suites Alamo/River Walk apart from and above the competition.

Thank you so much complimenting our courteous staff. Most people will find that they all take great pride in serving our customers. We try to treat every guest like a member of our family. We know there are unlimited choices of hotels but we are different, as you can't always get that "Texas Hospitality" that we pride ourselves in. As a woman owned and operated small boutique hotel, we want make sure that all our guests have an exceptional experience, and will consider Comfort Suites Alamo/River Walk their “home away from home.”

Safe journeys in all your travels and we hope you return soon to enjoy the festivities, food, and fun of our great city.

Donna
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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