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“Nice hotel. Nice people.”

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La Cantera Resort & Spa
Ranked #26 of 358 Hotels in San Antonio
Certificate of Excellence
Virginia
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice hotel. Nice people.”
Reviewed 3 February 2012

Stayed at the Westin during a conference held in San Antonio. I liked the hotel:
- the restaurant has many delicious and reasonably priced items on the menu. Nice service. Also try the Antipasto items!
- good coffee and snacks from the coffee bar in the lobby
- rooms are large and nicely appointed
- the hotel is close to everything in San Antonio
Overall very personable staff.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eatingouttoomuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, General Manager at La Cantera Resort & Spa, responded to this review, 13 February 2012
We are so glad you enjoyed your time here. Our goal is to send you away feeling better than when you arrived. We would love to welcome you back again soon!
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3,156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (351)
Date | Rating
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English first
Denver, Colorado
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2012

The size of this place is shocking---I have learned that in Texas, bigger is perceived to be better.... The decor and amenities were nice, great bathtub, bed, pillows, etc.
However, the bellmen and car parking was a TOTAL DISASTER!! It was as if we were in a third-world country!! No system at all lead to long and confusing waits for our car, and cars parked erratically all over the entrance. AND, worst of all, the bellman assured me that a cab had been called for my early-morning flight the next day. However, no cab came, and when we finally got the front desk to call for us as we waited anxiously, we learned from the cabby who came that the bellmen only call their friends, and don't actually arrange pre-reserved cab trips with companies.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nolantracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura Hernandez A, Public Relations Manager at La Cantera Resort & Spa, responded to this review, 1 February 2012
Dear Nolantracy,

Thank you so much for your candid remarks regarding your recent stay. We take feedback from our guests very seriously, and view it as an excellent opportunity to improve the level of service that we provide to each and every guest. Please be assured that your comments have been passed along to the managers and supervisors in the area that you described, and that we will examine this process for efficiency. Although we do have a couple of preferred taxi services that we use regularly, we do so because of their incredible reliability and promptness. We actually do arrange taxi service in advance when asked, and we understand your frustration about the information that you were given. This instance was obviously an oversight on our end, and for this we sincerely apologize. We would appreciate the opportunity to discuss the details of your stay further. Please contact me directly at laura.aplin@westin.com so that we can learn more about your visit.
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Austin, Texas
1 review
Reviewed 30 January 2012

We were AMAZED to see a Starbucks as the bellman took us to our room. The next morning we took the family there for pastries and vanilla lattes! The service was great! The barista Liz was very friendly and made the best vanilla latte I have ever had!

Everyone in the hotel was friendly, Went out of their way, and were soo polite! We will definitely be returning, We live in Austin, and this is a great get away.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, Management Team at La Cantera Resort & Spa, responded to this review, 21 February 2012
Thank you for your review of our hotel. We look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spokane, WA
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 January 2012

This is your basic large resort hotel. The rooms are OK. Not a great value with $20 resort fee per day, $6.00 for a Bud light. Not impressed.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rome0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura Hernandez A, Public Relations Manager at La Cantera Resort & Spa, responded to this review, 1 February 2012
Dear Rome0,

Thank you for your frank comments regarding you recent experience. Our goal is for every one of our guests to be “wowed” for the duration of their visit, and to leave feeling much better than when they arrived. Of course, we would love for all of our guests to look forward to the next time they can return to visit our beautiful property as well! Apparently we missed the mark during your stay, and would appreciate the opportunity to learn more about what we could do differently. We appreciate feedback from all of our guests, and the more we can find out, the better! Please contact me directly at laura.aplin@westin.com so that we may discover more about your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Midland, Texas
Level 4 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 January 2012

My husband and I stayed here for New Year's (which is also the time of our anniversary). The staff was wonderful! I mentioned my anniversary when I booked the room, and - without even being asked to do this - when we walked in, there were rose petals scattered on the floor and bed, just like on our honeymoon. That was very special.

We tried out the bar our first night, where we ordered food. The cheeseburger and nachos were exceptional, and so were the martinis! We also ate at Francesca's another night, and the steak was very good, though the menu lacks "normal" choices if you don't eat seafood and wild game (I have a shellfish allergy and am not partial to game, so the only entree I could eat was a steak).

The resort is Texas-chic, and I loved the upscale Western touches. I also loved the modern amenities, like the Starbucks on premises and the wi-fi. I booked a round of golf for my husband, and both he and I really were impressed by the Arnold Palmer course. The greens were INCREDIBLY fast, but the course as a whole was very fun, and we had a great time.

Thanks, La Cantera, for helping us have a great anniversary weekend!

One more note: this property is LOADED with international (read: from Mexico) families during the holidays. While walking around, I heard more Spanish than English in the hallways. This didn't bother me at all, but I did hear another older couple grumbling about it to us in the elevator, so I guess it does bother some people.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joesgirl1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin_La_Cantera, Management Team at La Cantera Resort & Spa, responded to this review, 21 February 2012
We value your response about our hotel during your recent stay. As a hotel, we strive to exceed expectations and are so glad to know that we provided you with a memorable stay. Happy Anniversary to you and your husband. We look forward to celebrating with you again in the future!
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Additional Information about La Cantera Resort & Spa

Property: La Cantera Resort & Spa
Address: 16641 La Cantera Parkway, San Antonio, TX 78256-2401
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in San Antonio
#11 Spa Hotel in San Antonio
#15 Luxury Hotel in San Antonio
#20 Romantic Hotel in San Antonio
#41 Business Hotel in San Antonio
#51 Family Hotel in San Antonio
Price range (per night): $234 - $531
Hotel Class:4 star — La Cantera Resort & Spa 4*
Number of rooms: 496
Official Description (provided by the hotel):
La Cantera Resort & Spa is a 550 acre hill country oasis atop one of the highest points in San Antonio and is centrally located to the finest attractions the city has to offer. Luxurious accommodations offer every amenity in addition to separate adult and family friendly pools, Loma de Vida Spa & Wellness and 36 holes of on-site championship golf. Less than a mile away with complimentary transportation are the Shops at La Cantera with a variety of luxury shopping and dining options, The Rim shopping center, and Six Flags Fiesta Texas. Additionally, SeaWorld, downtown San Antonio, the airport and hill country adventures like antiquing, and wine tours are 20 minutes away. ... more   less 
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Also Known As:
Westin La Cantera Hotel San Antonio
Westin Cantera Hotel
La Cantera San Antonio
Westin La Cantera Resort
Westin San Antonio
San Antonio Westin
The Westin La Cantera Resort San Antonio
La Cantera Resort & Spa San Antonio, Texas

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