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“William Arce was the BEST!”

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Westin La Paloma Resort and Spa
Ranked #19 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Reviewed 7 October 2012

While at the LaPaloma for Conventon I was treated with GREAT service by William. He made sure I had everything I needed at each meal during the convention. Three cheers for such excellent service. The beds were very comfortable and the room was cleaned daily. The staff was very effecient in meeting the needs of the convention.

  • Stayed: October 2012, travelled on business
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Thank judy15701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 10 October 2012

Thank you for posting how we took such great care of you during your recent event. We hope to see you back soon for your next convention or a getaway for pleasure and relaxation. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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1,854 - 1,858 of 2,857 reviews

Reviewed 5 October 2012

Overall wonderful experience. Service staff for banquet facilities was second to none. Any and everything that was asked for was taken care of immediately. Area was a little dusty but considering the renovations going on that was to be expected. The staff more than made up for that.

  • Stayed: October 2012, travelled on business
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Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 10 October 2012

Thank you for posting about our exceptional service our associates provided. We look forward to having you stay with us in our new guest rooms without the dust! We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Reviewed 2 October 2012

Just wanted to send positive review of all your staff we came into contact with in our recent stay at your resort. We were simply thrilled with the level of attention we received and that went way beyond our expectations even for a resort in your price range. Specially, we wanted to call out Britny Weaver & Eric Sakoyni who work in the pool bar. They are both fabulous representatives of your hotel and we had could not had a better time interacting with them during out afternoon and early evenings in the pool area. Please provide them (& your staff in general) with our thanks for making our stay there memorable. WE WILL BE BACK. Thanks.

Room Tip: Rooms are in the process of being updated and you should ask for one of those renovated rooms if pos...
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  • Stayed: September 2012, travelled with friends
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Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 3 October 2012

Thank you for your review. We certainly appreciate you posting how our associates made your stay memorable. We look forward to welcoming you back to enjoy more afternoons at the pool and evenings in a newly renovated guest room on your next visit. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Reviewed 23 September 2012

I ran out of starbucks coffee cups left in the room... maybe you are wondering why this is important. The reason it's important is because I was using them to put over these crazy bugs that coming in the room. They were some huge beetle like thing and by the end of my less than 16 hour stay there were 3 alive and 1 dead beetles. You might also be wondering how many were there when I checked in... there were 2 in the room when I arrived. 1 dead, 1 alive. Now, I know this is the desert and I used to live in Tucson but my final destination for this trip was also in Tucson and it didn't have any bugs so I assume that the Westin could do something to fix this.

Otherwise, the hotel was ok for what I paid. I didn't eat at the hotel. Getting around via the golf carts was annoying but they were quick to get to the room. It needs to be remodeled.

  • Stayed: September 2012, travelled solo
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1  Thank ninaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 26 September 2012

Thank you for your posting. We work diligently to have our rooms clean, along with keeping the unwanted desert creatures outside. Currently we are remodeling and our renewed guest rooms soon to be ready for you to enjoy. We hope you may return to La Paloma in the near future to relax by the pool, dine or enjoy a round of golf. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Reviewed 23 September 2012

Okay resort but not of the quality you would expect. Restautant for dinner okay but lacking choice and poor service - had to ask for butter three times. The worst service was from the room cleaner. On checkout day, she knocked at the door early and rudely abruptly said "Are you still here, I have lots of rooms to service and you are delaying me, how long will you take?", this was two hours before check out time. She also knocked on the room next door and they said they couldnt understand what she was saying but she was abrupt and rude to them. Fifteen minutes later she was back at the door again asking when we were leaving. She then stood outside the door waiting. I dont expect such a rude room maid at a resort like this. Reception were also slow so I would recommend the staff go on a customer service course. Room dated and had a musty smell too. Not cleaned very well prior to our arrival - would expect much more.

Room Tip: Refurbishments going on so hopefully the well worn rooms will be updated
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  • Stayed: September 2012, travelled with family
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Thank ap599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLaPaloma, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 26 September 2012

Thank you for your comments as your feedback is always appreciated. I apologize and would like you to contact us directly for your next stay. Our guest rooms are being renovated right now we would like you to see the updated, remodeled guest room. We wish you continued safe travels…remain well. Jonathan Litvack, General Manager

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Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#7 Top resorts Hotel in Tucson
#9 Green Hotel in Tucson
#9 Spa Hotel in Tucson
#10 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#12 Family Hotel in Tucson
Price Range: $245 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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