I stayed at the Sheraton Tucson January 13 - 15 and while there were many positives, the stay was marred by poor service by the Hotel Front Desk Manager. To be fair, I wanted to list the pros and cons. Pros - bed was very comfortable, decent breakfast, free parking, nice pool area (kids had fun). The staff at the restaurant were very nice and accommodating. Now for the cons - I requested an upgrade, which was denied, the room was very small for a suite, it was near impossible to move comfortably in the bathroom. The phones were filthy (phone cord was covered in dirt) and the main issue - the front desk manager was extremely rude. I paid $175 per night (included breakfast) but I don't believe it was worth that much. I have stayed at the Westin La Paloma (understood that it is a different category in SPG) but the experience was very different. I have been a loyal Starwood member for many years but for the first time I considered staying outside of the SPG network. Hopefully if enough people provide constructive feedback, management will consider making some much needed changes.
- Official Description (provided by the hotel):
- Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more less
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- Also Known As:
- Sheraton Tucson Hotel Tucson
- Tucson Sheraton