We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Poor Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sheraton Tucson Hotel and Suites
Ranked #81 of 128 Hotels in Tucson
Phoenix, Arizona
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Poor Service”
Reviewed 28 January 2012

I stayed at the Sheraton Tucson January 13 - 15 and while there were many positives, the stay was marred by poor service by the Hotel Front Desk Manager. To be fair, I wanted to list the pros and cons. Pros - bed was very comfortable, decent breakfast, free parking, nice pool area (kids had fun). The staff at the restaurant were very nice and accommodating. Now for the cons - I requested an upgrade, which was denied, the room was very small for a suite, it was near impossible to move comfortably in the bathroom. The phones were filthy (phone cord was covered in dirt) and the main issue - the front desk manager was extremely rude. I paid $175 per night (included breakfast) but I don't believe it was worth that much. I have stayed at the Westin La Paloma (understood that it is a different category in SPG) but the experience was very different. I have been a loyal Starwood member for many years but for the first time I considered staying outside of the SPG network. Hopefully if enough people provide constructive feedback, management will consider making some much needed changes.

Room Tip: I was on the first floor, which wasn't the best but I assume rooms on a higher floor would be be...
See more room tips
  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LMBDOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

569 reviews from our community

Traveller rating
    140
    190
    115
    73
    51
See reviews for
153
158
65
129
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Prescott, Arizona
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 January 2012

I'm not sure where they spent millions renovating this place. The room itself was acceptable but dated and in need of minor maintenance. The rest of the hotel (except the lobby) was very dated, run-down looking and dirty. The bed was comfortable enough but the sheets were stiff and crinkly and the comforter weighed about 20 lbs. The bathroom was tiny, the exhaust fan was falling out of the ceiling the faucet at the sink was leaky and we had to call maintenance to unclog the toilet. The fitness room has cardio equipment only and flat, dirty exercise balls. For the $50 Priceline deal this was all ok, but full price would have been a rip-off.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee, United States
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 January 2012

this hotel is good for the price. The property is great, with a nice jacuzzi and pool outside w courtyard, but the rooms are not quite up to par with most starwood properties.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sedona, Arizona
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 January 2012

The Sheraton Tucson is by no means a cutting-edge property. But the services and amenities it offers could not be better. First off, the Sheraton Tucson is an excellent value. The grounds include a pool (outdoor jacuzzi), a restaurant, cafe in the lobby, business center, and a small conference center. As an SPG Gold member, I have been upgraded many times at this property to their Club Level suites, which include access to the Sheraton Club Lounge. Every time I've used the lounge, the food has been excellent. The cottage pie and shrimp-avocado compoté were delicious. Also, there is live jazz music by the pool on certain nights, which is usually pretty good. The club level suites are very spacious, with a king bed and pull out sofa couch in the living room. Microwaves and Mini-fridges make this excellent for families or hosting. The beds could be a tad softer, but the pillows and sheets are nice. Nothing over the top, not super glamorous, but the Sheraton Tucson is a solid retreat.

Room Tip: Any of the club level suites will suit you very nicely.
See more room tips
  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tigerhunt2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Caroline
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 January 2012

Overall we enjoyed our stay here. If I were a Business traveler I would NOT stay here for sure because the property is catered to a younger crowd and families with children.

The Good:

It was quiet clean and the location was ok. The pool was really good if you have kids. The courtyard was a nice bonus, especially given the restaurant that serves pool side in the courtyard. The beds were really good as well. The in room fridge was also very helpful.

The not so good:

The property is really old and they claim it's been renovated but if that is really true they need to get their money back form the contractor. Because the property is so old there is the usual issue that there are not enough power outlets (Very annoying!!) I was not found of the layout either. It was a sprawling facility with a lage number of access points into the hotel and from a safety perspective not cool. Especially give there were bars on a lot of the business in the area.

Over all this was a decent place to live when you weight all positives and negatives.

Room Tip: If you want piece and quiet in the room don't get a room that is facing the pool area. Not sure...
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frequent_Traveler111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Tucson hotels
0.3 km away
Extended Stay America - Tucson - Grant Road
3.2 km away
Radisson Suites Tucson
Radisson Suites Tucson
#33 of 128 in Tucson
4.0 of 5 bubbles 1,088 reviews
6.1 km away
Hilton Tucson East
Hilton Tucson East
#44 of 128 in Tucson
4.0 of 5 bubbles 934 reviews
Show Prices
Show Prices
Show Prices
4.7 km away
Doubletree by Hilton Tucson - Reid Park
3.3 km away
DoubleTree Suites by Hilton Hotel Tucson - Williams Center
3.7 km away
Comfort Suites at Sabino Canyon
Show Prices
Show Prices
Show Prices

Been to Sheraton Tucson Hotel and Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Tucson Hotel and Suites

Property: Sheraton Tucson Hotel and Suites
Address: 5151 E Grant Rd, Tucson, AZ 85712-2116
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #81 of 128 Hotels in Tucson
Price range (per night): $129 - $211
Hotel Class:3.5 star — Sheraton Tucson Hotel and Suites 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Sheraton Tucson Hotel & Suites encompasses the intimacy of a boutique hotel with fun feel of an urban retreat. Take comfort in our Sheraton Sweet Sleeper Bed, enjoy a delectable meal at Fire+Spice, and take in the breathtaking views of the nearby mountains. Sheraton Tucson Hotel & Suites' central location gives you easy access to surrounding businesses, cultural and recreational attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, lastminute.com.au, Expedia APAC, Priceline, Wotif.com, Agoda, Odigeo, Hooroo Pty Ltd, TripOnline SA, HotelsClick, HotelQuickly, Evoline ltd and getaroom.com so you can book your Sheraton Tucson Hotel and Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Tucson Hotel Tucson
Tucson Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing