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All reviews india point park bike path indian point highway side great view of the bay free parking brown university short drive the hotel offers shuttle service very nice hotel close to downtown would stay here again pleasant stay an upgrade college hill rhode island
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Reviewed 11 November 2017

Nice stay. Beautiful hotel. Make sure you ask for a room on park side as the noise from the highway can be bothersome if you’re a light sleeper. Easy access to all of Providence and surrounding areas. Free parking!

  • Stayed: November 2017, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank RangerGirl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017

Stayed here a couple of nights and will avoid it at all costs next time I'm in Providence. The facility itself isn't bad. But it's located RIGHT NEXT to the freeway and the traffic noise is absolutely horrible. I had to crank up the TV just to hear it over the din. It was definitely not a restful night.

Room Tip: Avoid rooms on the freeway side of the hotel. The traffic noise is terrible.
  • Stayed: November 2017, travelled on business
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1  Thank dwg51357
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy S, General Manager at Hilton Garden Inn Providence, responded to this reviewResponded 13 November 2017

Dear dwg51357,

Thank you for taking time to share your feedback. I am deeply sorry that your experience at our property was not a positive one. We strive to exceed our guest's expectations and missed yours entirely. I understand how miserable it can be to endure a sleepless night. Although it doesn't help you now, we are seeking a plan to mitigate the highway noise which guests hear. We feel confident this will alleviate the noise issues that guests are complaining about.

Kathy Schnell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

We chose this hotel to attend waterfire and liked the free parking and shuttle services. The shuttle did not run all day and we needed to drive and pay for parking after all so that was not helpful. We ordered room service and food was not cooked as ordered and we were not given silverware or napkins. We got a view of the highway and dumpsters when all the rooms facing the bay were empty, and we paid a decent price for that. The hotel was clean and staff were friendly just wish all information was known as we would have chosen a different hotel.

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

We enjoyed our stay at this hotel in the Fox Point section of the city. Comfortable, well furnished room, lots of convenient free parking, and a well equipped fitness center that we made good use of. There are many excellent restaurants nearby and the downtown area is a verly short distance away.

  • Stayed: November 2017, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank A9626CJbernardp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy S, General Manager at Hilton Garden Inn Providence, responded to this reviewResponded 13 November 2017

Dear A9626CJbernardp,

Thank you for the 5 star review! We value and appreciate your opinion and business. I'm so glad you enjoyed your stay and the surrounding area. I hope you have a chance to come and visit us again soon.

Kathy Schnell
General Manager

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Reviewed 5 November 2017

Noisy from morning through night with most of it coming from staff members converging and smoking outside. Hvac issues in room big time. Can not think of anything good about this place except I survived.

  • Stayed: November 2017, travelled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy S, General Manager at Hilton Garden Inn Providence, responded to this reviewResponded 7 November 2017

Dear Jays1861,

Thank you for your recent stay and review of our property. I'm sorry that you had a less than desirable stay. I would like to further discuss your issues. Our guests complete satisfaction is always our ultimate goal. Please contact me directly.

Thank you

Kathy Schnell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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