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Reviewed 3 September 2018 via mobile

I have camped Spruce Lake RV resort for the past 4 years. It seems each year the thought or need for customer service is lacking. The retirees are very pleasant  and helpful however management was not. We got the "whatever" attitude.
If the services paid for are not available during your stay, you will be given the option to pack up and leave, with no consideration for your family and vacation, all while no refund of any deposit or fees. The resort then fills your spot with another customer who will have the same problems while being charged the resort fees.
With friends we had 3 sites this last reservation. Each of us paid for full hook up, $218.69 for 3 nights= $72.90 a night a piece. Pretty pricey for camping however that was not our problem. If you pay for a service, you should receive a service, if the service is broken, you should be accommodated and or refunded for the service paid but not received. We were told if we left that night, our last night, we would get that night refunded and nothing else.  I asked what about the last 2 nights/days without the services we paid for? When the problem was presented to the camp office, we were told they already knew about the problem. So why did they have us set up camp in this site?
On our 3rd day at the site we were offered to move sites, however, by listening to other campers they had issues with their electricity tripping their breakers too but at least theirs could be reset.  So the hassle of the move would not guarantee us electricity. Also, our friends did not have a tow truck for the day as she was called into work/hospital on emergency and we planned a fun outdoor excursion in the Rocky Mountains and un-hooking, packing up and moving RVs and sites would be time consuming and take away from the purpose of us being in Estes.
We planned our meals using devices needing electricity. If we knew we would not have electricity we would have planned our meals accordingly or brought our generator.
We decided to make the most of it. We went into town, bought more food items not needing electricity to prepare and decided we were going to enjoy the pool and hot tub after a long day, however, on the pool fence was a "The Pool is Closed For Repair" sign.
I can see if we were asking for a full refund. We were not. We were asking for a refund of the services not received, some kind of accommodation and for the owners of the campsite to be accountable for their resort and lack of services. Possible solutions or suggestions that would made customer relations better: refund partial payment, offer free fishing or other electrical options  to our site. Instead we were treated as if we were the ones with the problem.
Also for those considering this campground, there are extra fees. If you want to fish the cost is 10.50 a day per person with a 2 fish minimum whether you catch fish or not.
If you need to dump there is an extra $15 fee
Wifi-I got better service using my provider with wifi turned off.
Also beware, you are asked for 50% deposit for your stay. If you need to cancel, no matter how far out or what the emergency, you WILL NOT receive a refund.
This campground is not of resort calibur. 
On a positive note it is nice to see the pond is stocked, the retirees are pleasant, the grounds are clean and as with any area in Estes, the backdrop is beautiful.
Unfortunately, will not return to this campground simply due to bad service and management. Frankly, management and CFO just do not care about their customers.

Stayed: September 2018, travelled with family
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2018

We spent the weekend of August 11th at this RV campground and I was very disappointed in the reliability of their wifi service. Of the four days and three nights camping there, the wifi service was without any interruption for only one day.

With a nightly discounted camping fee of $68.48 for a campsite with water and electric, no sewer, I would have expected a better wifi connection.

In fairness to the campground, I was offered to move to a different site but did not do so because we had to be at a dinner engagement within 30 minutes of their offer and were leaving the next day.

Based on this poor wifi connectivity issue and the "reception" I received from personnel at this RV park regarding this problem I would not recommend it to others.

Stayed: August 2018, travelled with family
Thank Rdherr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

Stayed five nights with our kids and pups! It was a great time. Awesome pond for fishing, staff is extremely friendly and everyone we met was very nice! Great RV Park! We did not stay in a cabin, but they looked very nice as well. The shop was helpful and we were able to rent fishing poles for our kids to do some fishing. The path for dogs is fantastic, right next to a stream.

Stayed: August 2018, travelled with family
Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2018

We stayed here for 4 nights. check in was good, computers were down but came back next day and finished paperwork no problem. Very easy to get to Estes Park. Seen Elk every day. One day in playground at campground. Hot tub was nice- a little hot for me but husband enjoyed. Cable worked fine. Had smores one night and free pancakes one morning. I can see where some people said it was tight to get a camper in. We were on the side since we didn't have any sewer and we had no problem getting in or out of space. Husband said shower house was nice, I looked it over when we were leaving and it was very clean. Used laundry facilities and that was very clean. Played minature golf, just need to get clubs before 5pm as office closes. Overall a nice facility.

Stayed: July 2018
Thank kk123110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2018 via mobile

Small spaces, rv’s overlap. Well stocked trout pond, caught fish in less than 10 minutes. Only 2 of 5 Women’s bathroom stalls lock. Shower pressure is very low. Playground is very outdated. Mini golf was adequate and by the river which is pretty. Dogs not allowed in any common areas. Minimal trees on sites. Nice picnic tables on sites.

Stayed: August 2018, travelled with family
Thank jmg610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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