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Anthony G

Run down and needs lots of improvements

2.0 of 5 bubblesReviewed 22 July 2018via mobile
This was the most run down Fairfield Inn I’ve been too. The room was mildew/musty especially in the bathroom, which looked new but they must’ve just painted over the mildew. The bed was extremely firm but at least the pillows were soft. The pull out couch cushions were filthy with stains and the “mattress” was basically springs with some fabric on top- even my toddler complained it wasn’t comfortable. The pool chemicals were a mess, it was murky/cloudy but so many chemicals it burned your eyes if the water hit your face. The breakfast was messy, dirty, never replenished and people were fighting over what was left. Only one waffle iron so there was a 15-20 min wait for that. They offered Silk almond milk and Chobani yogurt but people were taking 2-3 per person which left none for the rest of us. On a Sunday morning at 9am there was 1 bagel, no donuts, no english muffins, no toast, no pastries. You get what you pay for and this wasn’t worth the $20 less than other chains if you plan on using the “amenities” such as pull out couch, pool or breakfast and like a hard bed.
Date of stay: July 2018
Trip type: Travelled with family
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Eugene M, Manager at The Querque Hotel, responded to this review
Responded 23 July 2018
Dear Guest,

Thank you for taking the time to share your valuable feedback. It is important to us as we continue to make improvements to provide a more positive experience to guests.
This has been shared with our different departments and teams to better train on how to resolve these specific concerns.

Thanks again,

Eugene M
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 11 July 2018 via mobile

Typical Fairfield inn with all the usual amenities, nothing special but is clean and up to date. Front desk staff were very friendly and happy to help accommodate. Breakfast was up to Fairfield standards.

Date of stay: July 2018
1  Thank Hannahjones0000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 July 2018

It was an Ok stay. Older building. The location was good. The rooms are Spaced out. It is a long distance from rooms to front desk. Breakfast was crowded. They ran out of some food. The price was good. Check in ahead of time using the Marriott Rewards App. Request additional options using App.

The hotel is clean but older. We had no major problems. Probably would stay again if traveling.

Room tip: I would choose a top floor away from the elevator.
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank davidfW9546PB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eugene M, Manager at The Querque Hotel, responded to this reviewResponded 11 July 2018

Dear Guest,

Thank you for your visit here recently. More importantly for leaving us some feedback on your experience here.
We are glad to see you found the experience sufficient. We have mentioned the comment about food to the breakfast team,
so they can be more on top of it during peak times.

Sincerely,

Eugene M
AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018

Stayed over on cross-country road trip. Easy access to Interstate. It is an older building, but it's built around a courtyard where the pool and workout room are in a separate building. It's also adjacent to the Crowne Plaza, which has a couple of dining options that I did not check out. Rooms appear to have been updated - very clean, comfortable beds, decent bathroom. AC is very loud, but I always think this and with earplugs slept very soundly. It was nice to overlook the courtyard on the third floor.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank WIGreatLakes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 June 2018

The location is on the east side of the city, very adjacent to the freeway and major thoroughfares so it was easy to find but it was loud and noisy. It almost seemed as if it was an industrial/heavy commercial area, and we didn't feel comfortable outside at night. The lobby was very small and modest, the elevator is in need of maintenance and overall this property could benefit from renovations/updating. The decor is very dated and the rooms are sparsely appointed. The bed was comfortable enough for the overnight stay, but the bathroom was tight. There was a small refrigerator but no microwave in the room.During the morning breakfast service the food area was not kept clean, particularly the cereal and waffle areas, as there was food all over the counters and floor. If you are only there for a quick overnight it is an adequate accommodation, but if you are there for more than one night you would do well to find a better location.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank EAWH77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin T, General Manager at The Querque Hotel, responded to this reviewResponded 3 July 2018

Guest,

Our goal is to provide the best of service to our guests here and seems we did not fulfill that in this case. We have shared your comments with our breakfast team about maintaining cleanliness throughout breakfast hours.

If we can be of any further service please let us know.

Sincerely,

Justin T
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2018 via mobile

For a Marriott this was an old property. One of the strange things is they did not have queen or king size beds. Got stuck with a double. The elevator broke down with people in it. The staff was friendly. Unless you are on a tight budget for to another Marriott property.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank Mnako
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin T, General Manager at The Querque Hotel, responded to this reviewResponded 19 June 2018

Dear guest,

Thanks for your recent stay here and for the comments here. We have shared them with the team to ensure these issues odnt happen again.

Thanks again for your time and hope to see you again in the future.

Sincerely,

Justin T.
GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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