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Hannahjones0000
Boston, Massachusetts

Adequate Fairfield

4.0 of 5 bubblesReviewed 11 July 2018via mobile
Typical Fairfield inn with all the usual amenities, nothing special but is clean and up to date. Front desk staff were very friendly and happy to help accommodate. Breakfast was up to Fairfield standards.
Date of stay: July 2018
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Reviews (413)
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Reviewed 10 July 2018

It was an Ok stay. Older building. The location was good. The rooms are Spaced out. It is a long distance from rooms to front desk. Breakfast was crowded. They ran out of some food. The price was good. Check in ahead of time using the Marriott Rewards App. Request additional options using App.

The hotel is clean but older. We had no major problems. Probably would stay again if traveling.

Room tip: I would choose a top floor away from the elevator.
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank davidfW9546PB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eugene M, Manager at The Querque Hotel, responded to this reviewResponded 11 July 2018

Dear Guest,

Thank you for your visit here recently. More importantly for leaving us some feedback on your experience here.
We are glad to see you found the experience sufficient. We have mentioned the comment about food to the breakfast team,
so they can be more on top of it during peak times.

Sincerely,

Eugene M
AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018

Stayed over on cross-country road trip. Easy access to Interstate. It is an older building, but it's built around a courtyard where the pool and workout room are in a separate building. It's also adjacent to the Crowne Plaza, which has a couple of dining options that I did not check out. Rooms appear to have been updated - very clean, comfortable beds, decent bathroom. AC is very loud, but I always think this and with earplugs slept very soundly. It was nice to overlook the courtyard on the third floor.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank WIGreatLakes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 June 2018

The location is on the east side of the city, very adjacent to the freeway and major thoroughfares so it was easy to find but it was loud and noisy. It almost seemed as if it was an industrial/heavy commercial area, and we didn't feel comfortable outside at night. The lobby was very small and modest, the elevator is in need of maintenance and overall this property could benefit from renovations/updating. The decor is very dated and the rooms are sparsely appointed. The bed was comfortable enough for the overnight stay, but the bathroom was tight. There was a small refrigerator but no microwave in the room.During the morning breakfast service the food area was not kept clean, particularly the cereal and waffle areas, as there was food all over the counters and floor. If you are only there for a quick overnight it is an adequate accommodation, but if you are there for more than one night you would do well to find a better location.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank EAWH77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin T, General Manager at The Querque Hotel, responded to this reviewResponded 3 July 2018

Guest,

Our goal is to provide the best of service to our guests here and seems we did not fulfill that in this case. We have shared your comments with our breakfast team about maintaining cleanliness throughout breakfast hours.

If we can be of any further service please let us know.

Sincerely,

Justin T
GM

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Reviewed 17 June 2018 via mobile

For a Marriott this was an old property. One of the strange things is they did not have queen or king size beds. Got stuck with a double. The elevator broke down with people in it. The staff was friendly. Unless you are on a tight budget for to another Marriott property.

Date of stay: June 2018
Trip type: Travelled as a couple
Thank Mnako
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin T, General Manager at The Querque Hotel, responded to this reviewResponded 19 June 2018

Dear guest,

Thanks for your recent stay here and for the comments here. We have shared them with the team to ensure these issues odnt happen again.

Thanks again for your time and hope to see you again in the future.

Sincerely,

Justin T.
GM

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Reviewed 11 June 2018 via mobile

Booked well in advance and called the afternoon of arrival requesting a quiet room. Was told the hotel was sold out.
Arrived a little after 9, the available room faced the intersections of I-40 & I-25 with a high noise level.
The ac smelled of old shoes and had to be turned off. Two of the bath towels were stained. Not a good sleep.
On checking out quietly and politely told the desk clerk. She apologized and said it was an old property that little had been put into.

Date of stay: June 2018
Trip type: Travelled with friends
Thank 331robing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin T, General Manager at The Querque Hotel, responded to this reviewResponded 15 June 2018

Dear Guest,

Please accept our sincere apologies for the less than satisfactory experience here. We do appreciate the comments provided, so we can address your concerns with the staff and resolve them, so they are not repeated.
We hope to serve you again soon and provide a more positive stay.

Sincerely,

Justin T.
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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