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“Expected more: dirty and grimy”
Review of Carlton Hotel

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Carlton Hotel
Ranked #49 of 75 Hotels in Salt Lake City
Chicago, Illinois
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Expected more: dirty and grimy”
Reviewed 6 August 2011

I've been staying in national parks for the last ten days so after reading the Tripadvisor reviews of this hotel I was expecting a solid hotel visit that would be a welcome change from the cabins we've stayed in. I was wrong.

Check in folks were fairly friendly, but the service we received at breakfast was a hair short of rude. The biggest problem was the lack of cleanliness in our room. Our cabins at Grand Tetons were much better! Blinds were dusty, bathroom floor was sticky, and the whole room felt grimy. The whole hotel is just plain "tired" and needs a complete overhaul.

Bottom line: don't stay here unless you don't mind grungy rooms with zero charm.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Chi-mommie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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135 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Washington Depot
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 August 2011

I've been on the road since 1967 traveling for business and pleasure and it isn't often you find a gem. No pool, no fancy restaurant. So what's the attraction? Clean, neat, friendly.
They will pick you up at the airport and do whatever they need to to help make your stay enjoyable. The breakfasts are great and made to order.

This family owned hotel treats you like family and you look forward to returning because of the ambiance. It's like a European small hotel. IT's located 5 minutes from the UTA which can take you to the ski areas.

Would I stay there again....I do twice a year when I'm in SLC and will again!!!

  • Stayed February 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank marty127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 14 July 2011

We wanted to stay in a place at walking distance to Temple Square, and the Carlton fit the bill perfectly. It is nothing fancy but a little, tidy hotel that looked as if it were family run. Moderate price that included a great made-to-order breakfast.

We got a large room with kitchnette (not necessary for us, anyway) on the first floor. Everything was clean. No views at all from the windows (alley).

Staff at front desk very friendly and helpful when being asked for advice on restaurants nearby.

Parking space was available for free but the entrance was very narrow and the parking garage itself was really small. It discouraged getting the car to go anywhere during the stay. But since we wanted basically to visit the Temple Square area, we didn't need the car (it's half a block away).

Very good value. Ideal for an overnight stay in downtown area.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Almatur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
1 review
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 June 2011

Initial impression at check in was very good.
However, once we got to the room, our impression was another.
The room was beat up and dirty. There were disgusting stains and burn holes on everything –
the rug, the walls, the linen…
The toilet looked like it had overflowed, and there was dried feces around it.
We called the front desk, but there was no answer, so we made the best of it for the rest of the day and went sightseeing.
When we returned at night, the pillows smelled like old cigarettes.
We had to sleep with our clothes on because the beds were so wreaking of smoke and unsanitary.
The windows would not open. Even worse, the ventilation was pumping in rancid smoke from the rest of the building. The next day we noticed derelicts smoking around our room entrance.
We told the maid, but she didn’t seem to care.
A short man in a suit appeared and assured us that everything was OK, and that the smoke problem was taken care of, but the damage had already been done. We spent several hours at the local laundry just washing out the stench and sanitizing our clothes.
We had expected that things would have changed based on what we were told in the morning, but the next night was the same all over. We were going to stay several days, but decided the problem would continue on and on.
Not a bad visit to Salt Lake City, excepting the foul odor from this place,
which got into our clothes, cost us extra money and time - and ruined our initial Salt Lake City stay.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
38 Thank Zero4U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane Australia
Level Contributor
215 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 29 April 2011

We stayed 4 nights at the Carlton which is a very centrally located hotel. Our room was large, well equipped and comfortable. The staff were friendly and helpful. The hotel shuttle wasn't available to collect us from the airport, so they paid for a taxi for us. The coin operated laundry is reasonably priced. There is a computer area in the lobby which we didn't use as there was wi fi access in the room. Would certainly recommend this hotel.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DiR46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Hotel

Property: Carlton Hotel
Address: 140 E South Temple, Salt Lake City, UT 84111-1186
Region: United States > Utah > Salt Lake City
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
#2 Best Value Hotel in Salt Lake City
Price range (per night): $91 - $144
Number of rooms: 35
Also Known As:
Carlton Hotel Salt Lake City, Utah

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