I spent my honeymoon with the Four Season in Wailea, Maui, Hawaii. And it was the finest of the many 5 star 5 diamond hotels I have ever stayed at.
Our trip began from Washington D.C. and so we decided to stop over for a day in San Francisco, in order to avoid too much time sitting all at once. That was a smart move.
Arriving in Maui, we took a limo into the hotel, and the staff was perfect in handling us upon our arrival. We never had to touch our luggage once we left it in San Francisco. The staff and the manager at the entrance each greeted us by name and gave us leis. During the short walk to check in we were offered drinks.
Check-in was instantaneous and a bellman gave a short tour on the way to our suite.
There, the amenities just within the suite were excellent, but the with a hotel as beautiful as the Four Seasons, Wailea, we wanted to see the grounds.
Everywhere we went, the staff was unfailingly friendly and courteous. They could read our minds and would stop whatever they were doing in order to meet our needs.
For example, I was lounging by the pool and paused to rub my neck, which had gotten stiff on the long flights, and a staff member came up and asked if I would like for them to arrange a pool-side massage...."Um, yes please! :)"
The location and facilities are top-notch, but its really the unparalleled service that sets a world-class resort apart from the competition.
For example, on this trip, at the beginning, we were still on D.C. time, so were were up at 4am, watching the gardeners hand-prune individuals leaves from the bushes and plants around the grounds. We called room service, and were, of course, greeted by name. In 10 minutes we had a lovely breakfast laid out atop the granite table on our lanai. Fresh pineapple, cantaloupe, strawberries, and honeydew on individual platters. Fresh yogurts of different flavors, decorated with perfect flowers. Tall pitchers of fresh-squeezed orange juice, milk, and a carafe of excellent coffee. Fresh cream on ice. Bowls of cereal and a toaster for fresh toast.
Every condiment or topping or touch you could want was on hand. All this at 4am local time and so quickly!
The concierge was the finest I have used, scheduling all our off-site activities and helping us choose from different service providers. Accurately describing the distinguishing characteristics of each service we enjoyed.
The top-class service didn't end there. When my wife became ill during our stay there. With one call to the desk, in the middle of the early morning, we had a doctor call us in one minute and a prescription was delivered within 30 minutes! We didn't have to leave our suite to receive excellent care! Who knows where the pharmacy was that was open to help us at that time of the morning!
Also, we booked a snorkeling/whale watching tour on the Kai Kanani which was a nice catamaran and we enjoyed it very much. But knowing that my bride and I are true landlubbers, we did not want to get seasick. I called room service and asked for some crystallized ginger. The person that I spoke to on the phone did not know what it was but said they would speak to a chef there to see if they could find out if they had it. 5 minutes later a small dish of perfect crystallized ginger was delivered to us by one of the cheeriest servers I have ever met. They were so excited to have met our request for an unusual and specific item so quickly and so well...phenomenal!
We hired a car to drive us out to Lahaina for a luau at the Feast at Lele. Both the car and the luau were top-notch - - as we know to expect with the Four Seasons.
We hired a helicopter to take us on a long tour of the islands. Not a problem for the Four Seasons, they arranged for the same car and driver to be at our service throughout the week, which was nice. We started to feel comfortable with our driver, Nick and his Town Car. The familiarity of that same person and car, in a place that was so new to us was a comfort.
The spa, OH the SPA!!!! We spent time there everyday, getting one service or treatment or more performed for us. It was wonderful, immaculate, gorgeous, and the people were so friendly.
I cannot say enough kind things about this wonderful resort. It was amazing! Thank you Four Seasons. We Love You!
- Official Description (provided by the hotel):
- With a floor-to-ceiling transformation in the guest rooms, suites and beyond, the all new Four Seasons Resort Maui is taking perfection to new heights. Experience a better place to see, be seen, and be unseen. ... more less
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- Also Known As:
- 4 Seasons Resort Maui At Wailea
- Four Seasons Resort Maui At Wailea Hotel Wailea
- Four Seasons Resort Maui Wailea
- Four Seasons Wailea
- Wailea Four Seasons