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Reviewed 5 August 2018

1 nights stay 19th July at Stanstead Ramada. The aircon unit system was faulty in room 208. Its was very noisy when on so turned it off. The bigger problem was when it was off, yes off. Completely off. Every 2 hours during the night a loud buzzing/alarm type noise came from the pipework above the ceiling panels above the doorway/entry to room. This was maybe 6 feet away from the aircon unit. The noise lasted 5 minutes and woke us up. It then went away, only to return 2 hrs later waking us up again, then 2 hrs later again.....
11pm / 1am / 3am / 5am. Premier inn would have refunded us had this occurred as they have a guaranteed sleep policy. Complained to Ramada at 5am as was not going to swap rooms during the night. Showed reception video of the the short(time) lasting fault - with sound. Also followed this up with email video to ramada few days later and resolution via Lady called Lisa (Customer care and satisfaction), was a free nights stay. Not good enough as i wanted a refund, and specifically told them i would never again stay there again.
One customer lost and a bad review as result.

Room Tip: Do not stay here
  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Service
4  Thank HomerWhitburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2018 via mobile

One overnight stop. Left my wash bag behind in the room. I absolutely know I did.

Rang twice. The surly response from reception was that there was nothing there.

If that’s the way they want to run things. I feel duty bound to tell the trusting and tired traveller
If anyone from Ramada Stansted Airport reads this and wants to reconsider hotel policy and my washbag suddenly appears maybe they should contact me

Stayed: July 2018, travelled as a couple
1  Thank 186225Traveller624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaDays, Reception at Ramada London Stansted Airport, responded to this reviewResponded 26 July 2018

Good Afternoon,

Thank you for your valued feedback following your stay here with us at Ramada London Stansted. We are sorry to hear about your lost property. Please do try phoning in again. At times housekeeping do not hand in lost property until the end of there shift as it goes through the process of being registered in there files and then in ours. Most of the times they get to us a bit later but I can assure you that they do get through to us. We apologize for the inconvenience.
If there is anything we can assist you with please do not hesitate to contact us, we will be more then happy to carry out further investigation on the matter.

Kind Regards,
Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2018 via mobile

Stayed the night before our flight from stanstead deal includes long stay parking at the airport.

Arrived at the hotel and all the computers were down so check in was a bit all over the place.

We were given "the best room in the house" I'm not sure you'd call a room with unmade beds a dirty bathroom with dirty towels on the door the best room in the house- each to there own though hey!

The receptionist quickly offered us an alternative room not without smirking and rolling her eyes- customer service at its finest.

Didn't dare eat in the restaurant due to cleanliness of the rooms god knows how they prepare their food!

Would rather sleep on the street.

Stayed: July 2018, travelled with family
3  Thank Ashleigh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaDays, Receptionist at Ramada London Stansted Airport, responded to this reviewResponded 23 July 2018

Hi Ashleigh,

Thank you for your review. We very much value our Guests opinions, complaints and suggestions as we strive to deliver our best in customer service and to ensure our facilities meet our high standards.
We are sorry to hear that you have had an unpleasant experience with us and that, in this occasion, we have failed to deliver the service we so much strive for.
Unfortunately at times it can be possible that we encounter technical issues with our systems which therefore can cause a great deal of confusion with the statuses of the rooms and reservations. This may have lead to staff having mistakenly allocated a room to you that was not prepared. We have addressed these issues and we will put in place a much more thorough system in place as to ensure this does not reoccur in the future.
We however apologize for this and hope it has not caused you too much inconvenience and we hope that you'll give us the chance to welcome you back soon in the very near future.

Kind Regards,
Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

We stayed here the night before our flight as part of a hotel/parking deal. The first room given had not been cleaned, beds were unmade & dirty, soiled towels in the bathroom and something was left in the toilet by the previous occupant. We spoke with reception who were quick to give us another room. The second room had clean sheets but the beds weren’t really made and the bathroom floor was sticky. The room had a musty smell and the air con was noisy. The whole family struggled to sleep. We were up and getting ready to leave at 4am a full 9hrs before our flight because we couldn’t bare it any longer. I wouldn’t return. Unfortunately the premier inn was full otherwise we would have booked there instead.

Stayed: July 2018, travelled with friends
2  Thank gemmabear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaDays, Reception at Ramada London Stansted Airport, responded to this reviewResponded 11 July 2018

Dear Guest,
Thank you for your valued feedback following your stay with us here at Ramada London Stansted. Myself and the team are sorry to hear that your room was not serviced to the standard we strive for. There was clearly a mishap in the allocations of the rooms as the state of your room does not reflect Ramada standards.
We very much apologize for this mishap of this disappointing experience you've had with us and the inconveniences it may have caused you.
We will address the issues stated immediately and raise the complaint to our head housekeeper to ensure these issues do not reoccur in the future. We work hard to make the appropriate adjustments to ensure all of our guests have a pleasurable experience with us.
Once again we apologize for the issues and we thank you for choosing to stay with us. We hope to be able to welcome you back here in the very near future.

Kind Regards,
Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018 via mobile

stopped here before a flight. arrived around 9pm. easy check in. room comfortable n what we needed for an overnight stay. staff are friendly and helpful. food looked fab but we didnt eat. price included parking which was easy to find and the buses were regular, we missed 1 but didnt have to wait long for another

Stayed: June 2018, travelled with family
Thank Lindsey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaDays, General Manager at Ramada London Stansted Airport, responded to this reviewResponded 11 July 2018

Hi Lindsey, we strive to ensure our guests have the best stay possible so it is great to hear that your stay at Ramada Stansted was an enjoyable experience and overall suitable to your needs. Myself and the team hope to welcome you back in the foreseeable future.

Kind regards,

Pavlin Petkov

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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