I booked to visit this property back in April via booking.com with free cancellation. I wasn't especially impressed to find that they had taken a deposit despite no mention of this being made at the time of booking. Had I known, I'd have used a card which wouldn't have incurred such extortionate rates. Anyway, these concerns were soon superseded by the saga which has followed.
Unfortunately our circumstances changed and I had to cancel the reservation (well within the free cancellation time-frame). Since then, I have been continually chasing the deposit refund. Apparently the refund was processed on the 17th August, and would take 10 - 15 days to appear. Three weeks later and I have yet to receive it.
I'm completely fed up of having to chase this. Given how unhelpful they have been regarding the refund, I dread to think what it would have been like had we stayed here.More
- Free Wifi
- Free Parking