We stayed here about three weeks ago and booked using Priceline Express Deals. When we arrived, the front desk clerk notified me that the priceline reservation did not come through (she made no attempt to contact them and confirm). I offered to provide the confirmation number and she declined; she said she would process it as a "walk in." Not knowing what that meant, I said that was ok. Little did I know that they charged me for a full night's stay in addition to the amount charged by Priceline. The clerk NEVER made any mention of charging me for a full night's stay and never got my authorization for the sale. When I called the next day to get a return (only after checking my bank account did I know there was even a charge), they said that they still didn't receive the priceline reservation and that we would have to handle the dispute through Priceline. 3 weeks later and the hotel still refuses to acknowledge any error or wrong doing on their part. They flat out told Priceline that a refund would not be possible. Priceline did refund me the amount charged by them - which was much cheaper than the $96 charged by the hotel staff, so we basically had to eat that extra amount. Absolutely ridiculous!
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- Also Known As:
- Holiday Inn Express Barstow - Historic Route 66 Hotel Barstow
- Holiday Inn Barstow
- Barstow Holiday Inn