We asked for non-smoking room and the room we were given smelled of cigarettes. I complained and the receptionist told me that the room is non-smoking. So I brought her the ashtray smelling of cigarettes. She never apologized, but instead took off the air freshener from the cupboard and offered it to me. When I walked away she laughed at me with another member of the staff. Very bad attitude. After leaving the windows open for couple of hours the smell was mostly gone, but the experience was not nice.