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“To me? Just "OK"” 3 of 5 bubbles
Review of Fairfield Inn & Suites Atlanta Buckhead

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Fairfield Inn & Suites Atlanta Buckhead
Ranked #87 of 177 Hotels in Atlanta
Suwanee, Georgia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“To me? Just "OK"”
3 of 5 bubbles Reviewed 21 May 2012

PRO: Decent location, although you'll have to drive/taxi to most things in Buckhead. Hotel is clean, quiet, and no valet parking to deal with. The continental breakfast had a decent selection, and the young man working there was helpful and pleasant.

CON: Front desk personnel were not rude, but not friendly. Room did not stay cool, even with
controls turned to "cooler" and low cool. The reason I'll never return was the midnight phone call from the front desk asking why we had called them. ???( We'd retired at 10PM!) No apology, just a defensive statement. Obviously, the front desk staff missed the memo on how to talk with guests, and if they make a mistake--apologize.

It's a clean, fairly basic hotel--but we'll stay elsewhere next time. I'd rather pay a little more and feel like my business is appreciated.

  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JKAinGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randall G, General Manager at Fairfield Inn & Suites Atlanta Buckhead, responded to this review, 12 March 2013
With new management, new staff and new A/C I would ask give us another try. Please contact me direct and I will insure your stay is a pleasent one.


Randall Gann
General Manager
404-846-0900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

257 reviews from our community

Traveller rating
    85
    105
    44
    15
    8
See reviews for
73
65
26
68
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Wichita, Kansas
Level Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 10 May 2012

We had to stay here at the last minute so we arrived at the hotel around 11. The gentleman at the front desk was amazing! He was so nice and friendly and made sure that we had everything that we needed. The rooms were average and clean and the location was perfect. I would definitely recommend!

  • Stayed May 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sjones896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, NC
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

Rooms were clean, and beds were comfortable. MARTA is a straight shot, but a little inconvenient at over a mile. The immediate area is very upscale and lacks an array of options for dining and entertainment. Better than average for sure. Seems to be a very safe neighborhood. The included breakfast lacks hot meal choices, but had a great selection of cold choices...fruits, cereals, soft boiled eggs, muffins, and bagels. The Otis Spunkmeyer cookies in the lobby were a nice touch

  • Stayed April 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mrtommy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 26 March 2012

My wife and I just stayed at this Hotel last week for a long weekend getaway. I will start this off by saying the hotel staff were nice, but that is the end of any good review. FIRST ISSUE: When we got to our room we noticed a little bit of a musty smell, but it was not terrible and honestly that's not the first time I have smelled that in a hotel room. NEXT ISSUE: My wife and I went to check out the pool and noticed her door card did not work. So she went to have it reprogramed. Two uses later it needed reprogramed again. By the time we left the hotel, her card had to be reprogramed at least 4 times we could think of. We suggested replacing the card, but each time they said "this should do it", but it didn't. Yes after the 2nd time we made sure the card stayed clear of electronics, I even carried my wife's phone, but the card still would stop working. NEXT ISSUE: After the sleeping in the bed the first night, we noticed the next afternoon some tiny blood spots on the sheets and no it was not from us...So we called at about 2:30pm to report it and they said they would send someone right up. At about 3:30pm no one shows up so we call again. Again they said they would send someone right up. At 4:30pm We call again This time letting them know it needs to be addressed now. However now, they had to search for housekeeping because they "hoped they didn't leave yet". Finally someone came to change out the linen. As the new blanket was being put on I noticed that the new blanket they brought us had....a blood stain!!! So she ran and got us a new blanket. In review at this point, the original bottom sheet had a bloodstain. The new blanket had a bloodstain and after replacing those for us there was one more sheet that goes on top of that. While that sheet was being put on, the housekeeper stopped abruptly and took it back off ( I can only assume she saw something, but I don't know what) and she ran once again to get a new sheet again...We picked Fairfield Inn because we thought it would at least be decent, but needless to say we don't plan on staying in that hotel or probably any Fairfield again.

  • Stayed March 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank NewTipper T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randall G, General Manager at Fairfield Inn & Suites Atlanta Buckhead, responded to this review, 10 March 2013
I would like to invite you and your wife back, hopefully we can give you a more pleasent experience. Your stay was horrible and never should have happen. New management with a staff willing to go beyond to make your next stay a pleasent one. Please contact me when you're in the area, I will personally make sure everything was in order.

Randall Gann
General Manager
404-846-0900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
455 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
2 of 5 bubbles Reviewed 25 March 2012

This is a worn hotel and needs a refresh. Bed was lumpy, like sleeping on a hill. Overall rooms were tired and need everything new. Even thought it was clean, it just seemed dirty. On the plus side was the front desk staff.

Room Tip: Away from Piedmont Rd
See more room tips
  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FrequentTripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Atlanta Buckhead

Property: Fairfield Inn & Suites Atlanta Buckhead
Address: 3092 Piedmont Road, Atlanta, GA 30305
Region: United States > Georgia > Atlanta > Buckhead
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Romantic Hotel in Atlanta
#84 Business Hotel in Atlanta
Price range (per night): $143 - $279
Hotel Class:2.5 star — Fairfield Inn & Suites Atlanta Buckhead 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Atlanta Buckhead Hotel Atlanta
Fairfield Inn And Suites Atlanta Buckhead
Fairfield Inn Atlanta
Fairfield Atlanta
Atlanta Fairfield Inn

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