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All reviews the ritz carlton club level lobby lounge phipps plaza turn down service bit dated indoor pool room service fitness center four seasons valet parking upon check buckhead rc concierge properties mall
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Reviewed 27 October 2016

Have dined in this Ritz on and off for the last 30 years for various business dinners and lunch. However, my most recent business lunch with them left me wondering if there has been a change in the restaurant staff as both the quality of the food and the number of dining customers were down The only thing notable was the bread as everything else (appetizers and entree) were mediocre at best. However, if evaluated on a value basis, would have been below average. So sorry to see the slippage but will probably give it another try in a few months.

  • Stayed: October 2016, travelled on business
    • Location
    • Service
Thank MiltonMan007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Sanders1, Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded 27 October 2016

Dear guest,

Thank you so much for your support over the last 30 years; I truly appreciate your loyalty and apologize that your most recent experience did not deliver the excellence in food quality for which we are known. Please know that our Chef and I are taking steps to ensure that such a situation does not reoccur, and if you are willing to do so, I would love the chance to speak to you directly about the issues during your last visit. At your convenience, I can be reached directly at 404-348-5651.

Thank you again for the feedback and for the opportunity to correct the situation.

Jason Sanders

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2016

Ritz Carlton lives up to it's reputation at their Buckhead, Atlanta property. The location is great, convenient to shopping centers, restaurants, and entertainment. The entire staff at the Ritz are truly professional, and friendly. The room was spotless, and very comfortable. The lobby bar was hopping on Friday and Saturday night! I stayed there 11 years ago. I won't wait so long to go back this time!

Room Tip: A high floor would be recommended, as there is some street noise
  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Service
Thank daviator40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Schinnerl, General Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded 28 October 2016

Dear Guest,

thank you for sharing your kind feedback with us.

Our team of ladies and gentlemen and I are delighted to know that you found our hotel to be just as you remembered it from some years ago. We too, look forward to your return soon, so we may once again, provide you with the kind of experience our reputation is built on - one of highly personalized service by a team of warm and engaging service professionals, a classically, elegant ambiance with offerings that will enliven your senses - from our Food & Beverage venues to live entertainment and our wonderful Pool and Spa.

We look forward to welcoming you back and appreciate your past loyalty.

Warm regards,

Erwin Schinnerl
General Manager

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Reviewed 26 October 2016

The services from check in to check out impeccable! Love the Ritz! Offerred transportation within a two mile radius which was so appreciated as traffic and parking in the area is very stressful! Very active lounge with music on Saturday night!

  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Avra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Schinnerl, General Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded 28 October 2016

Dear Guest,

thank you for sharing your comments from a recent weekend visit to our hotel.

We appreciate your loyalty and look forward to the next opportunity to be of service. Our team of ladies and gentlemen take great pride in creating memorable experiences and we are delighted to know that you found our personal service and warm ambiance engaging.

It will be our sincere pleasure to welcome you back.

Warm regards,

Erwin Schinnerl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2016

This was my first stay at this Ritz Carlton location and I felt like Royalty. From the time we pulled in to the time we left, it was exceptional customer service from everyone on the staff. The evening concierge was over the top. The food was very good and the rooms were also very nice (the rooms are very similar to the rooms at a Marriott resort). Lenox Square and Phipps Plaza are across the street and both offer tons of shopping and restaurant options. My only disappointment was that they don't support recycling.

Room Tip: Request a high floor to drown-out some of the traffic noise.
  • Stayed: October 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank JameilMCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Schinnerl, General Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded 28 October 2016

Dear Guest,

thank you for taking the time to share your kind comments regarding your recent visit with us.

Our team of ladies and gentlemen and I are delighted to know that you found the level of personal service to be exceptional; we take great pride in creating memorable experiences for our guests and look forward to your return.

We actively support recycling, composting and have numerous environmental initiatives throughout our hotel, thus would be delighted to share the specifics with you as time allows or when you visit us next.

We appreciate your comments and loyalty.

Warm regards,

Erwin Schinnerl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2016

This hotel located in a quiet area in Buckhead and has easy access to a couple of malls within 5 minutes walking distance. The room is clean and well maintained. It offers decent shampoo and soap, not a cheap. The meeting room is also quite nice. Hotel staff are very friendly as well. Highly recommended.

Room Tip: Train station is 10 minutes walk, avoid taking Uber/Taxi if you can
  • Stayed: October 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank dcwang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_Schinnerl, General Manager at The Whitley, A Luxury Collection Hotel, Atlanta Buckhead, responded to this reviewResponded 27 October 2016

Dear guest,

thank you for providing your comments on your recent visit.

Our team of ladies and gentlemen and I are delighted to know that you enjoyed your stay and that you found our service to be reflective of our reputation of excellence.

We appreciate your loyalty and for recommending our hotel as a place to enjoy for business travel, meetings and at leisure.

Warm regards,

Erwin Schinnerl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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