I've stayed at the InterContinental Buckhead Atlanta twice. Once for my best friends birthday and one for my boyfriends' birthday.
Each time I've booked the Birthday package because it includes balloons, cake and champagne. The hotel is always great about contacting me to find out what color balloons and what time an amenity should be delivered. The last time we stayed in May, I had to call down to get the amenity. This time I was very specific about what time it should be delivered. I told them my boyfriend would be here at exactly 6pm so please have it in the room by 5:30.
When we arrived at the hotel we actually passed by it sitting in the hallway by itself with no one around and down the hall from our room. He took one look at it and said "Is that for me? It says happy 43rd birthday." Surprise ruined. Totally sucked. He'd never had anything done for him on his birthday before and I really wanted it to be a surprise.
Other than that snafu, the stay was wonderful. Beds are ridiculously comfortable and the room service was speedy for a Friday night at 7:30pm.
The Burger was fabulous. The Fried Chicken sliders were not good. The cheese plate was wonderful.
I would stay here again, but I would be on them about making sure that amenity makes it before you get there!More