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Review of Casa Menta

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Very good
2 reviews
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Condo/Apartment -
3 Bedrooms, 3 Bathrooms, Sleeps 6
Montaione, Tuscany

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Truro, United Kingdom
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not a Luxury Villa”
Reviewed 12 September 2017 for a stay in August 2017

Although this property is marketed as a 'Luxury Villa' it is far from luxury. I have stayed in many places throughout Tuscany and this has not been the best. It was clean and we had plenty of room. The maintenance of the gardens is very poor so don't expect what the pictures look like. The pool area in particular is very poor with nobody tidying the area at night so you come out the next day and the sunbeds are messy and there was a broken sun umbrella stand chucked in a corner. Someone did come on the Friday to put the pool cleaner into the pool and did eventually tidy the pool area but we wasn't able to use the pool that day as it was being cleaned so wouldn't it of been better to have cleaned the pool at night like they do everywhere else we have stayed? Very minimal equipment in the kitchen. Nice BBQ area. It is far from any town. Nice large bathrooms but very small shower cubicles. Adequate laundry facilities. Towels changed halfway through the week but be aware as we was told they would be changed on the Wednesday but they actually came on the Thursday. We had all got up ready for 10am but nobody turned up. Nobody on site to answer any queries you may have throughout the week, you have to either phone or email. We ran out of toilet paper and just went out to buy some as it was quicker than waiting for someone to come over, but whoever changed the towels should of noticed that we was getting low. They could of checked to see if we had enough bin bags as we had used the only one provided (very small sized bags). There were 6 adults staying in this apartment. I clean holiday accommodation in the UK so I expected better.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Sep 2017
Dear Sam, thank you for booking Casa Menta and for your review, despite it is difficult to understand it. First of all, Casa Menta is a very nice self-catering apartment, and it is not described anywhere as a luxury villa.
Anyway, I submitted your review to the Casa Menta owner and he told me: the swimming pool has been cleaned every late afternoon (not before than 7.00 p.m.) with a pool robot, which normally does not prevent to enjoy the pool. During the pool-cleaning the pool area is re-ordered, and the broken umbrella had been removed the day in which it was broken.

As I wrote, it is a self-catering apartment, and.
-despite at Casa Menta, the owner provides an initial supply of toilet paper soap, shampoo and bin bag, normally all these things have to be bought by the guests, immediately when they arrive;
-it is not a residence or an hotel, and normally nobody stay all day long on the spot. It very common in this kind of properties.

Finally, Casa Menta, as well as Casa Alloro, Malvarosa, Rosmarino, etc., is part of the Borgo delle Erbe hamlet, where our guests are very happy about their stays.
Thank you again, and looking forward to welcome you again, at Casa Menta or in any of the other villas, part of our portfolio, in the best Italian destinations.
Kind Regards
CEO, Vacavilla
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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