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“NO SOAP in ROOM!”

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Sleep Inn, Inn & Suites Omaha
Ranked #58 of 84 Hotels in Omaha
Reviewed 20 October 2017

Didn't realize there was no soap in the room until I undressed and ready for shower. Got re-dressed, down to reception, and got the statement"we don't have any soap, we will have tomorrow!"
They should have told you this at check in so you could go buy some across the street or find another place to stay. When complaining to mgmt., he did not get story straight, didn't reply when said he would, and offered $10 for "problem". Not to stay there again.

Room Tip: Bring your own soap ! :)
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  • Stayed: October 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank JayHawker46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 16 of 192 reviews

Reviewed 11 October 2017

Horrible horrible horrible horrible customer service. I wanted to prepay for room after making reservation, wont allow unless I cancel and pay full nights penalty. Even offered to pay more! Nope! Reservation was booked a month in advance. It is odd that you want to give them money, and they say no to prepay, they say no and end up getting bad reviews. I simple "OK, sure, we will take your money now for a room in a month".

Highly recommend them to go to a customer service seminar as well as an accounting one, more revenue is good, treating customers like this is bad.

Room Tip: Want a good room, pick another hotel.
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  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank Marty O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
11
Reviewed 8 October 2017 via mobile

Spent only 12 hours using the room, sleeping from 11 pm to 4 am before going to airport!! Bed bugs in room 155. This really must be addressed!! Horrible to have your luggage and clothing infested. I will never again put my suitcase on bed or floor of a hotel.
Other tenants food was left in the refrigerator and a spoon found on floor next to he bed. No sink stopper in the sink. And for a 2 bed suite it was extremely crowded.

Stayed: October 2017, travelled with family
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017

OK, so I guess "Sleep Inn Omaha Airport and Prisons" just didn't fit on the business card. Yep, two prisons are a few blocks away (A low-medium security and a youth facility). This seems to be a deal breaker for some. Hotel is easy to find in a row of very well-lit hotels. We had a two queen room, comfy beds, plenty of space. given the L-shaped design of the room, the two tvs was a very nice touch. Only complaint (and the only reason this wasn't a 5-star review) was that the bathrooms seemed to have missed the remodel. Peeling paint, rust, cracked fixtures, dirt. It's like "here's a comfortable 2.5 star room with a 1-star bathroom. Breakfast was better than expected for price, but with hours catering to someone leaving on a 5 AM flight. (serving 4 to 9 AM)

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank StrangeDog80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2017

This was first day of new ownership for facility. Room was very quiet despite proximity to airport. Bed and pillows very comfortable. Shuttle driver took us (and picked us up) to downtown restaurant that he recommended--dining experience great!

Room Tip: First floor rooms.
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sleep Inn, Inn & Suites Omaha

Address: 2525 Abbott Plz, Omaha, NE 68110-2773
Region: United States > Nebraska > Omaha
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #58 of 84 Hotels in Omaha
Price Range: AU$85 - AU$162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn, Inn & Suites Omaha 2.5*
Number of rooms: 90
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Also Known As:
Sleep Inn, Inn And Suites Omaha
Sleep Inn, Inn & Suites Omaha Hotel Omaha
Sleep Inn Omaha
Omaha Sleep Inn

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