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Reviewed 17 March 2018

I spent a night here while passing through town early in the summer.
It's a pretty standard Doubletree - chocolate chip cookie and all: a dependable, standard business hotel. It was a bit expensive the night we were there because the College World Series was in town, but the price was within reason given the circumstances.
Everything went smoothly: the room was a little tired but generally clean and in good condition. Check-in staff was professional and the location of the property is perfect for visitors.

Date of stay: June 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank Daniel M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin B, Front Office Manager at DoubleTree by Hilton Hotel Omaha Downtown, responded to this reviewResponded 19 March 2018

Thank you for your review. We are currently in final plans for an upcoming renovation we are very excited about. We hope to see you again the next time your travels bring you to Omaha!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

The room had a smell and the hallways were horrible because of all the loud college kids there. The beds though were very comfortable. The location was great! I wish we would of had a fridge in the room.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank nicolefisher05
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sbuonanni16, General Manager at DoubleTree by Hilton Hotel Omaha Downtown, responded to this reviewResponded 13 March 2018

We highly value all feedback from our guests and I would like to thank you for taking the time to share your thoughts with us. It is our goal at the Doubletree By Hilton Omaha Downtown to ensure each guest has a great experience during their stay. We apologize for not meeting all your expectations.
Rest assured I will share your comments with our staff and managers. As it is always our goal to take this information and look at how we operate so we can continually improve ourselves.
Again, please accept our sincere apology for any inconvenience you may have encountered while being a guest at our hotel. We hope you will consider staying with us again in the future so we can fully impress you with all we have to offer

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Reviewed 5 March 2018

If you need anything from staff at this hotel, let me say you are on your own. Staff really don't care about you or the service provided, specially at front desk. Rooms are old average, not that bad. Food at the bar not even average. chicken wings are terrible.

Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank AndresE46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Miri L, On Behalf of Management at DoubleTree by Hilton Hotel Omaha Downtown, responded to this reviewResponded 10 March 2018

Dear Andres E

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity to make it right.

Thank you
Miri L.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

Pros:
location
Free shuttle to centurylink and nearby areas
$10 vouched parking garage
Friendly staff
Starbucks
Decent room service menu

Cons:
No microwave or fridge in room
$17.50 breakfast buffet that was nothing more than a typical continental breakfast
No hot tub and pool was cold

Date of stay: February 2018
Trip type: Travelled with family
Thank brooker258
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sbuonanni16, General Manager at DoubleTree by Hilton Hotel Omaha Downtown, responded to this reviewResponded 13 March 2018

Thank you for taking the time to complete a survey on your recent stay with our hotel. We always appreciate when guest let us know the Pros and Cons of their stay. This way we know what we are doing well and what we need to improve on to make it right for your next stay.

Again, we appreciate you letting us know about your stay. We look forward to seeing you the next time you are in the Omaha area.

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Reviewed 22 February 2018 via mobile

City property so you can get some street noise. Parking is in adjacent garage and has a daily fee. Breakfast was limited but omelets were tasty and served very quickly. I know other reviews indicated problems with HVAC but it worked find for me. Wifi was ok, not blazing. Pretty much what I expect from a doubletree and I would stay there again.

Date of stay: February 2018
Trip type: Travelled on business
Thank Ben W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sbuonanni16, General Manager at DoubleTree by Hilton Hotel Omaha Downtown, responded to this reviewResponded 13 March 2018

Thank you for taking the time to complete a TripAdvisor review. We appreciate the scores and comments you gave us. I will be reviewing your survey with our team to inform them of the experience you've reported. I can't thank you enough on behalf of our operation for sharing your experience with us.

It is certainly my hope that we become your choice home away from home. Please don't forget us next time you plan to visit the community, and don’t hesitate to contact me if I can be of further service to you!

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