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“Much better than expected”

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Holiday Inn Express Hotel & Suites North Seattle - Shoreline
Ranked #69 of 101 Hotels in Seattle
Certificate of Excellence
GreenLeadersBronze level
Bethlehem, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Much better than expected”
Reviewed 29 July 2011

Great value, nice property, new carpet, granite and tile bath, big room, great customer service, great breakfast, free parkng

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sallieb3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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278 reviews from our community

Traveller rating
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    20
    7
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102
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35
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Burlington, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2011

We booked this room for our family vacation 3 months in advance and requested a non-smoking room, with two queen sized beds. We received the two queens but the "non-smoking room" given to us was on the 4th floor...the smoking floor. As soon as we opened the door, the room stank of smoke. We didn't even unpack, and went straight to the front desk, where they informed us that indeed our room was a non-smoking room, but it was on a smoking floor?!?! On top of that the garbage cans had chewed gum in them, there was no fridge in the room, and the pool had sand at the bottom of it.

Front desk's solution to the smoky room was to open a window and run the bathroom fan, or they could give us some air freshners. We booked 3 months in advance specifically to ensure a non-smoking room, and it seems that the staff could care less. Not very professional at all. Thankfully this is not my first Holiday Inn experience so I know this is not typical of their other locations, however I won't stay here again.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank iMike_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington state
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 July 2011

We celebrated my mother's 80th birthday in Seattle, with out-of-town and out-of-state relatives all converging here. This location was convenient to Northgate, where we were having family portraits taken, and the Woodland Park Zoo, which we planned to visit (but didn't because of the weather). There are actually 2 Holiday Inns on Aurora Ave., so some of the other reviews I've read are meant for the other one, as this is not close to the Space Needle or downtown like the other hotel.
The front staff was very nice and helpful, the rooms were clean and beds were great, plus we made use of the sitting room area with a small couch, chairs, and table, and sink and mini-fridge. We were offered the use of the breakast area off the hotel lobby for our birthday gathering of 13, but ended up in one of the rooms to have birthday cake, and that worked out fine for our group of ages 1-1/2 to 87.
The 12-yr. olds loved the small pool. My husband and I used the fitness center, which overlooked the pool area. The fitness center is very small and the equipment old and very noisy, but it worked. There is nothing to clean the equipment surfaces between users (like the standard squeeze bottle and paper towels in most gyms now). The equipment should be updated.
We appreciated the included breakfast, which was fairly standard, and checkout was a breeze with our bill slipped under our door the morning we left. The free parking was fine, and it was easy to get to the freeway (I-5).
We had some reservation issues prior to arriving (not the hotel's fault) but were helped with sorting it out by the General Manager, Mr. Oh. Thank you very much!
My only complaint is that this not an entirely non-smoking hotel, and we had booked non-smoking rooms, but you have to walk through the smoking rooms hallway to get to the non-smoking rooms. This seems backward to me. So we did notice a little smoky smell getting off the elevator, but there was none in our non-smoking hallway or rooms. The rooms also have a window you can open a little for fresh air.

Room Tip: Ice machines are on the 1st and 3rd floor. There was a pop dispenser on the 4th floor.
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank trvl2liv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level 6 Contributor
511 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 9 June 2011

Nice room, the place was clean, but not fancy. Easy to park, good free breakfast.

We took the ferry from Edmonds to KIngston at 7 AM the following morning. No more than a 10 minute drive, very convenient.

Room Tip: Convenient
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  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joshua b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 May 2011

Visiting Seattle Woodland Zoo with the family, decided to use this as a home base for the 2 night stay. After reading some bad reviews, we were ready for the worse case scenario but I was pleasantly surprised. Hotel staff was very friendly and was greeted with a welcome gift (something to do with the priority member perk?). It is an older building but it's kept clean and I didn't see any sings of neglect. My son really enjoy the pool and plenty of restaurant choices in the area. Keep in mind, this is not down town Seattle. It's 15-25 min drive to downtown. This is not a touristy part of Seattle but if value is your priority, you'll like it. One complaint, their breakfast can step up a notch.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tommy72A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites North Seattle - Shoreline

Property: Holiday Inn Express Hotel & Suites North Seattle - Shoreline
Address: 14115 Aurora Ave N, Seattle, WA 98133-6942
Phone Number:
Region: United States > Washington > Seattle
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Green Hotel in Seattle
#43 Family Hotel in Seattle
Price range (per night): $225 - $371
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites North Seattle - Shoreline 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites, North Seattle is your home away from home. We invite you to experience the friendliness of our staff and greatness of a fine Seattle hotel. We are also nearby Seattle downtown, University of Washington (UW), Safeco Field, Key Arena, Seattle Waterfront, Seattle Aquarium, Washington State Convention & Trade Center, Northgate Mall, Shoreline Community College, Shoreline Conference Center and Woodland Park Zoo. Located just seven miles north of downtown Seattle, on Aurora Avenue North (Highway 99) with easy access to I-5, our location offers all of the convenience of downtown without the downtown inconvenience. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Seattle
Holiday Inn Express Seattle
Holiday Inn Seattle
Seattle Holiday Inn

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