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Reviews (1,782)
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All reviewsfree shuttleshuttle servicespace needlemile radiusfree breakfastacross the streethotel shuttleindoor poolwalking distancesofa bedfront desk staffsitting areaunderground parkingthe hotel offerspacific science centerrooms are largemini fridge
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Reviewed 2 August 2016

The hotel was in a great place. Walking distance to the Space Needle and Chihully Gardens and downtown. The room was spacious for a hotel room and very comfortable. Amenities are average. We followed directions the hotel gave us and took the light rail from the airport to downtown. They instructed us to walk a couple of blocks to the pick up area for their shuttle. They then called back and said the shuttle was too busy and they would send a taxi. The taxi took almost 2 hours. And there we stood. Just rent a shuttle or taxi yourself from the airport to the hotel. Daytime staff at hotel is grumpy. Evening staff was awesome.

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Corysmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 3 August 2016

Corysmom,

Thank you for staying with us at the Hyatt House Seattle Downtown. I genuinely apologize for the trouble you experienced at our hotel and appreciate the time you took to write this review. Please know we continue to strive to meet all of our guest’s needs and expectations the issues that you expressed about our shuttle are being addressed. In the future, we hope you will give us another try and find your stay much improved to the last.

Sarah Junge

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Reviewed 31 July 2016

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 9 August 2016

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Reviewed 31 July 2016

I should start by saying this hotel is nice and the location is great but I thought it may of been just a little overpriced. I am giving it 4 stars for the friendly staff and quality. My wife found the mattresses to be very comfortable and I can't say I disagree. Would consider staying again in the future.

Stayed: July 2016, travelled with family
Thank tbrooksallnight1492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 1 August 2016

tbrooksallnight1492,

It was a pleasure to have you as our guest recently at the Hyatt Place Seattle Downtown and it is exciting to hear that you found the staff to be helpful and inviting. I will share your feedback with all of the team who has been consistently recognized as exceeding customer service standards. We appreciate the positive comments and will look forward to your future visits to Seattle.

Sarah Junge

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Reviewed 31 July 2016

We were overcharged and did not receive the $246/rate. Very disappointed since we are both Seniors and retired military ( USAF officers) we did not have this problem when we recently stayed at the Hyatt Place in College Station. Additionally we had to walk from Westlake Station after being reassured a shuttle would pick us up.
The comfortable bed was the only good thing. Sorry. I hate giving poor reviews.

  • Stayed: July 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 1 August 2016

Nancy G,

Thank you for taking the time out of your schedule to complete this review regarding your recent stay at the Hyatt Place Seattle Downtown. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Sarah Junge

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Reviewed 31 July 2016

We stayed at the Hyatt Place Seattle/Downtown from July 16 through July 19 before a Carnival cruise. The hotel was very convenient to the space needle and the monorail to travel to downtown Seattle. When we wanted to go to the waterfront area we were able to take the hotel shuttle for free both ways. The shuttle is a very nice feature and can save you quite a bit on cab fare if you don't have a vehicle.

The free breakfasts were also a great feature and we were able to find a table for the 3 of us every morning which is sometimes an issue at other hotels offering free breakfast.

Even though we didn't need it there is also a Walgreen pharmacy directly across the street which is convenient if you need anything especially if you are heading out on a cruise like we were. We also were able to get to a Target by walking to the monorail station at the space needle and walking about 3 or 4 blocks from the monorail station downtown.

I'd say the only downside of this hotel were limited restaurant choices if you didn't want to use the shuttle or walk to the monorail to take you into other areas of the city.

Overall a perfectly fine choice and I'd definitely stay here again if I was in Seattle

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Elbmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 1 August 2016

Elbmag,

Thank you for taking the time to submit such pleasant comments about us at the Hyatt Place Seattle Downtown. We are so ecstatic to hear you enjoyed our AM kitchen skillet breakfast, complementary shuttle, and unbeatable location next to the Space Needle. We look forward to hosting you in the future – until then, happy travels!

Sarah Junge

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