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“Space needle”

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Hyatt Place Seattle/Downtown
Ranked #36 of 102 Hotels in Seattle
Certificate of Excellence
Reviewed 5 August 2016 via mobile

Easy, quick walk to the Space Needle. Shuttle driver takes you/picks you up all around town. Very friendly, helpful staff, though one driver, Matt, was not friendly at all. Nice, large, comfortable room with noon checkout.

Stayed: July 2016, travelled with family
Thank GenaRWCamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 9 August 2016

GenaRWCamp,

It was a pleasure to have you as our guest recently at the Hyatt Place Seattle Downtown and it is exciting to hear that you found the staff to be helpful and inviting. I will share your feedback with all of the team who has been consistently recognized as exceeding customer service standards. We appreciate the positive comments and will look forward to your future visits to Seattle.

Sarah Junge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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409 - 413 of 1,582 reviews

Reviewed 2 August 2016

The hotel was in a great place. Walking distance to the Space Needle and Chihully Gardens and downtown. The room was spacious for a hotel room and very comfortable. Amenities are average. We followed directions the hotel gave us and took the light rail from the airport to downtown. They instructed us to walk a couple of blocks to the pick up area for their shuttle. They then called back and said the shuttle was too busy and they would send a taxi. The taxi took almost 2 hours. And there we stood. Just rent a shuttle or taxi yourself from the airport to the hotel. Daytime staff at hotel is grumpy. Evening staff was awesome.

  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Corysmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 3 August 2016

Corysmom,

Thank you for staying with us at the Hyatt House Seattle Downtown. I genuinely apologize for the trouble you experienced at our hotel and appreciate the time you took to write this review. Please know we continue to strive to meet all of our guest’s needs and expectations the issues that you expressed about our shuttle are being addressed. In the future, we hope you will give us another try and find your stay much improved to the last.

Sarah Junge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2016

  • Stayed: July 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Afshan K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 9 August 2016

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Reviewed 31 July 2016

I should start by saying this hotel is nice and the location is great but I thought it may of been just a little overpriced. I am giving it 4 stars for the friendly staff and quality. My wife found the mattresses to be very comfortable and I can't say I disagree. Would consider staying again in the future.

Stayed: July 2016, travelled with family
Thank tbrooksallnight1492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 1 August 2016

tbrooksallnight1492,

It was a pleasure to have you as our guest recently at the Hyatt Place Seattle Downtown and it is exciting to hear that you found the staff to be helpful and inviting. I will share your feedback with all of the team who has been consistently recognized as exceeding customer service standards. We appreciate the positive comments and will look forward to your future visits to Seattle.

Sarah Junge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2016

We were overcharged and did not receive the $246/rate. Very disappointed since we are both Seniors and retired military ( USAF officers) we did not have this problem when we recently stayed at the Hyatt Place in College Station. Additionally we had to walk from Westlake Station after being reassured a shuttle would pick us up.
The comfortable bed was the only good thing. Sorry. I hate giving poor reviews.

  • Stayed: July 2016, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SarahJunge1, General Manager at Hyatt Place Seattle/Downtown, responded to this reviewResponded 1 August 2016

Nancy G,

Thank you for taking the time out of your schedule to complete this review regarding your recent stay at the Hyatt Place Seattle Downtown. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Sarah Junge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Seattle/Downtown

Address: 110 6th Ave N, Seattle, WA 98109-5002
Region: United States > Washington > Seattle > Lake Union
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#19 Romantic Hotel in Seattle
#25 Family Hotel in Seattle
#35 Business Hotel in Seattle
Price Range: $190 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Seattle/Downtown 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Hyatt Place Seattle/Downtown Hotel Seattle

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