Great location, quaint hotel, but my room was full of mildew stench, broken/cracked pedestal sink. Non-operating heat/cool system. Very loud. Was there for business and maybe had 3 hours of sleep the entire night.More
- Room Service
Great location, quaint hotel, but my room was full of mildew stench, broken/cracked pedestal sink. Non-operating heat/cool system. Very loud. Was there for business and maybe had 3 hours of sleep the entire night.MoreShow less
We were all very sorry to learn via your review that your room was not up to our usual standards. We greatly encourage all travelers to notify us immediately if there is anything amiss because only if we know you are unhappy while you are in-house do we have the opportunity to eliminate the issues that are leaving you dissatisfied. We want to ensure that your home away from home is as comfortable as possible.
I would very much like to provide you with a wonderful experience if you would be so kind as to give us an opportunity to welcome you back. Please contact me at email@example.com, I can help you with a reservation or if I may ever be of assistance in any way.
Sincerely, Shannon Sheron, Managing Director
We had a fantastic time! the fireside lounge was so comfortable, perfect for a drink before dinner. we were upgraded to the 6th floor after learning the 4th floor is rumored to be haunted by Alice! Ghosts aren't my deal:) The room was great! Clean, adorable decor and a sound sleep. Sad that the once amazing views are now covered by skyscrapers! Regardless, the sun shined through our windows and we had a lovely time! Staff are super friendly, price was reasonable and we'll likely come again. Great neighborhood, walking distance to many shops and cafes.
We let them know 2 days ahead of time we would arrive at 1:30 and the reservation person said the room would be ready, not so. We waited on the couch for 2 hours unti nearly 4 for the room. I had been traveling for 36 hours and would have really appreciated if the receptionist would have made more of an effort. Internet was too slow to check my mail. Traffic was loud, I wore earplugs to sleep.
Love this hotel. Such a nice change from the big hotels downtown. Great value, wonderful restaurant and bar. Love the character of the hotel. Walking distance to downtown Seattle. Great food and very friendly staff!
The location for the Sorrento can’t be beat and there’s plenty of parking lots nearby. They offer free wine at happy hour and their rates are reasonable for downtown standards. But the building is a heritage building so it’s old and super dusty inside. Be wary if you’ve got allergies!
We had an amazing stay at the Hotel Sorrento, the staff were extremely friendly, the ambiance was perfect, the beds were cozy, and food was delicious ! We will definitely be back and will be recommending this hotel!