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All reviews space needle pillow menu within walking distance high floor few blocks light rail pike place coffee maker location was perfect an easy walk ihg downtown freeway waterfront valet conference clerk
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Reviewed 30 September 2019

No breakfast included. Had a corner room so the views were pretty good, great sized clean room. Bed was very high off the floor, had to lower myself down from it and I'm 5 foot 3. Room was noisy though, could hear traffic all night and the neighbours not only flushing the toilet, but using it too! Not good at all - needs more soundproofing. Signs re: ice machine location were wrong, even staff didn't know when asked. Staff seemed to be constantly changing so only spoke to them at check in and check out. Liked ice water in reception. Quiet expensive for what and where it was. Very slow elevators. Location was very hilly and steep.

Room tip: Ask for a corner room
Date of stay: September 2019
    • Value
    • Rooms
    • Service
2  Thank Bride2207
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
crister, General Manager at Crowne Plaza Seattle-Downtown, responded to this reviewResponded 1 October 2019

Dear Bride2207,
Thank you for taking the time to write a review on TripAdvisor. I am glad you found the room clean and the view good. I apologize we did not meet your expectations. We just recently installed triple-pane window inserts so it was very disappointing to read you heard traffic from our urban location. I will inspect the signage on all the guest floor corridors to ensure the ice machine locations are accurate. There are times we experience high volumes of guest using the elevators during peak times which can slow service down and we regret any inconvenience this caused during your stay. Seattle terrain is hilly (the city is built on seven adjacent hills). Most streets north/south have an easy grade, but east west is a steeper grade. Thank you again for your feedback and we hope to have the opportunity to serve you again.
Sincerely,
Cristy Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2019 via mobile

I stay at this Hotel on a regular basis and I am always impressed by the modern comfortable rooms and the super location, central to all the attractions downtown Seattle has to offer. The Pike Place Market is an under 10 minute walk and every fabulous shop and restaurant very close as well. Most important to my stays are the friendly staff lead Mr. Da’Corrie Gay who always goes out of his way to make my stay wonderful! He treats me like family and always spends what ever time and effort to his guests are happy. He is certainly a rising star in the IHG network, and I look forward to each stay at this hotel made much better by him. I highly recommend this hotel in downtown Seattle.

Date of stay: September 2019
Trip type: Travelled on business
3  Thank MarkW8888
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
crister, General Manager at Crowne Plaza Seattle-Downtown, responded to this reviewResponded 23 September 2019

Dear MarkW8888,
Thank you for staying with the Crowne Plaza Hotel when visiting Seattle and for taking the time to write a review. We really appreciate your loyalty and are delighted this is your home away from home. It was great to read Da'Corrie goes out of his way to make your stay wonderful and makes you feel welcomed and valued. Thank you for recommending our hotel! We appreciate your business and look forward to welcoming you back again soon.
Warm Regards,
Cristy Smith
General Manager

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Reviewed 18 September 2019

Lovely front desk staff during the day and evening. Night manager was rude and confrontational. He was arrogant and very unpleasant. The day and evening staff were professional and pleasant. Overall staff and services were great.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank zziron
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
crister, General Manager at Crowne Plaza Seattle-Downtown, responded to this reviewResponded 18 September 2019

Dear zziron,
Thank you for taking the time to write a review on TripAdvisor. Please accept my sincere apologies for the night manager coming across as rude and confrontational. We appreciate when guests take time to provide feedback so that we can make improvements to our service and product.I am glad to read the front desk staff during the day and evening were professional and pleasant. We appreciate your service and hope you will give us another opportunity to serve you .
Best Regards,
Cristy Smith
General Manager

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Reviewed 9 September 2019

Well located in downtown Seattle, a short walk or cab to a number of attractions, stores, restaurants. Also near free shuttle to waterfront and Skytrain.

We had a beautiful room on a high floor with a great view of downtown buildings and the harbor. Room was well appointed and clean. Comfortable bed. Nice to have a small fridge to use. Well appointed bathroom.

Great buffet breakfast and they also include made to order omelettes, pancakes or french toast. Wonderful, friendly servers. Nice bar. Food and alcohol specials for afternoon happy hour.

Staff were great. Concierge and front desk staff arranged cabs, gave great restaurant recommendations and did their best to look after guests.

NOTE: The hotel is pet friendly. If you have any allergies to dog or cat hair or dander, notify them in advance and they will make sure your room gets a hypoallergenic cleaning before you arrive to eliminate any problem from previous occupants' pets.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
2  Thank BobL76
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
crister, General Manager at Crowne Plaza Seattle-Downtown, responded to this reviewResponded 9 September 2019


Dear BobL76,
Thank you for staying at the Crowne Plaza Hotel and for taking the time to provide comments about your experience at the hotel. It was good to read you found the staff great, the room well appointed and clean, and the bed comfortable. We hope to have the opportunity to host you again in the future.
Best Regards,
Cristy Smith
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2019

Very centrally located, this hotel has nice size rooms and is generally comfortable. The only criticism is that loud noises can sometimes be heard between rooms. Many restaurants and attractions are within walking distance.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
3  Thank Mike I
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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