Fast casual pizza concept using a stone baked oven. The place has an industrial warehouse vibe and was very busy during our first visit on Wednesday at 1 pm. About 9 staff and a line out the door. The prices are low and you can have unlimited toppings.
Ideally one employee should handle one pizza and move down the line adding toppings, but it took 4 people to do the sauce, cheese, and 2 toppings. They write the order info on a wax sheet that the crust is placed on, so whatever you told the order taker has to be retold to each of the 4 people that put toppings on our pizza, since the crust is on the order sheet.
You have to tell the person at the register what you ordered - another step that leads to errors and inefficiencies. We found out later that we were undercharged.
There is a bottleneck at the oven since it is not a conveyor belt type oven. We got our pizza about 18 minutes after ordering. They call out your name (hard to hear with the noise and music), so you have to wait close to the pick-up counter instead of at your table.
We ordered a vegetarian pizza, and they did not change gloves after handling meat. The toppings were very uneven, the toppings we wanted only on half, ended up on all 4 slices. At some point during the baking stage, a large piece oh ham ended up on our pizza. Only 60% of our pizza was left for us to eat due to the ham and the overflow of jalapenos that my daughter can't eat. We did not say anything since our time was limited and could not wait another 18 minutes for a replacement pizza.
While the variety and quality of toppings seems very good, the two main parts (marinara sauce - limited quantity, low on taste, and crust - burnt/charcoal on bottom) missed the mark.
Based on overall taste, I cannot recommend Mod Pizza, especially since there are competitors such as Uncle Maddio's Pizza that have superior tasting pizzas, faster prep time, and they bring the pizza to your table.