The condominium is located in very nice and convenient location. The room and facilities are at the minimum maintenance expectations. The check-out time is too early (10:00 am) and there is no way to have late check-out or any possibilities to leave the luggage on hold in the lobby/manager office. I was not allowed to use the condominium amenities after my check-out to spend some extra time before my trip to airport.
I didn't remember the early check-out time and my room door was opened exactly at 10:00 am by a housekeeper and 10 min later I received a call from the manager remembering me the check-out time was highlighted at 10:00 am in the check-in process. Nevertheless, I think it was kind a rude call and the manager needs to improve soft-skills and customer services "listen and response to customer needs" not just what the manager needs.
We had stayed at the Kona Billfisher 10 years ago and decided to stay there again primarily based on it's location and ease of walking to restaurants and shops. We were very pleasantly surprised that even though this is not the newest condo, it was in excellent condition and looked even better than it did on our previous visit. The unit was spotlessly clean and well furnished. There was a nice view from the balcony, and it was a wonderful place for a drink in the evenings. The grounds are also very well maintained and have beautiful flowers all over. The pool area had also been upgraded since our last visit and we had several swims while we were there. The office staff was very friendly and helpful as well. If there were any drawbacks it would only be the trek up to the third floor, but it was a good workout. We loved our stay there and hope to be back soon.
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