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“Needs some love.”

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Sheraton Kona Resort & Spa at Keauhou Bay
Ranked #7 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
Reviewed 26 May 2017

Checked into this Sheraton that we have viewed multiple times from Fair Winds snorkel excursions. Always wanted to have a dinner meal at Rays on the Bay. We were staying up in Waikoloa and used a stay at the Sheraton to dine at Rays and be close by Fair Winds for the morning snorkel. Though we only spent one day we thoroughly enjoyed the Sheraton. From check in we were welcomed with Aloha as well as a room upgrade. Had a beautiful view of Keahou Bay from our Lanai. Yes, the hotel is dated but the staff and experience at the pool, manta education center and Rays at the Bay made up for an aging decor.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank abernes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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268 - 272 of 2,751 reviews

Reviewed 25 May 2017 via mobile

Nice hotel but could use some major updating. The room was large but the bathroom was dated. Needs new tile and the toilet looks like it's right out of a public restroom. The pool area is nice. The SPG lounge is not worth the extra money unless you're a big drinker. The appetizers were cheese, crackers, carrots, and celery. The "breakfast" in the lounge wasn't any better. The eggs were cold and only a few muffins and oatmeal. The breakfast buffet in the restaurant was much better but very expensive. I would also have expected as a gold member to get a better room than a pool view on the 1st floor.

Stayed: May 2017, travelled as a couple
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 May 2017

Aloha Bill B,
Mahalo for your feedback regarding our resort. We strive to exceed each and every one of our guests expectations and clearly we missed the mark. Your valuable feedback has been shared with our Food and Beverage team to ensure our lounge experience is top notch. Thank you for staying with us and hopefully you will let us have the opportunity to serve you again.

Mahalo,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2017

We stayed for 5 nights. The location and grounds are beautiful. The pool area can't be beat. Lots of room, waterslides, connecting pools. The kids loved it! The location is somewhat remote, but you should rent a car. People talked about an extra parking fee on top of daily fee, this is not True! We had a great time, until the last night. There was a note about turning the water off between I think 12-4pm for line work. We had went on a snorkel tour and then to the pool since we knew we couldn't shower. When we got back to our room around 4:30, we had no water. I called down filinally and was given false information that it was coming on, I did get a break in the daily room fees. It wonly got worse from there. We finally went to dinner without showering, and it still wasn't back on at 10pm. We went to bed and were leaving the next day. When we got up the water was on and hot. I know that things never go as planned with work, but it could have been done at 10pm at night and then hopefully fixed overnight. We did get compensated well by covering the daily fee. We had booked though a travel agent and she got us additional $400 thorugh our Delta Vacations, so in the end we came out ahead, but was very frustrating.

  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank shellkerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2017

We have traveled all over the world and stayed at many beautiful Sheraton hotels. This is not one of them. It is listed as a 4 star. NO WAY. This is more like a 2 star Motel 6 experience. They have a great location. They need to tear the whole thing down and start over. I was shocked at the condition of this hotel and can't believe Sheraton would put their name on it. I have never stayed at a hotel where my expectation was so far from the realty of the experience. From the jump, the parking valet does not have the "Aloha spirit". The pool is gross. Discolored, chipping and what looks like black mold on the bottom. The walls, hallways and carpet are stained. The elevator is a wreck. Wait till you see the bathroom. Oh boy, what a 4 star treat you're in for. The restaurant/bar off the lobby is a mess. Nothing cleared and glasses everywhere. We actually meet other travelers and locals that shared our same opinion. When you check out they don't even bother asking how your stay was. I think they have all given up.

Stayed: May 2017, travelled with family
4  Thank mikeagent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 May 2017

Aloha mikeagent,
Mahalo for your feedback regarding our resort. We pride ourselves on great employees and apologize our valet attendants did not show your the Aloha Spirit. Your feedback has been shared with our management team in regards to the condition. Mahalo once again for your valuable feedback.

A hoi hou,

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Reviewed 23 May 2017

This hotel was booked for us for work...beautiful sunsets for sure, NO beach access which we knew ahead of time. We had a company luau which was a great experience for our group...not sure if this hotel does this on a regular basis, Overall not a bad place to stay and on 45 minutes from the airport.

  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Price Range: $238 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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