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Reviewed 18 June 2018 via mobile

We stayed in four different rooms in total in this hotel, which prides itself to be a four star place focusing on relaxation and culture. There is a large parking when you arrive and you are welcomed by staff in traditional Austrian clothes. In general, apart from the friendly and professional manager, there is clearly a lesson learnt in client service at a place like this. Basic things like not knowing what earl grey tea is (breakfast waitress), having the neighbour come by with wet dog shaking his body next to our breakfast table, not knowing if there are nuts and chips (when asked), not a single working safe in the room, no shampoo/conditioner or body lotion (only hand soap), no water cooker in the room and cafe closed on Monday. A four star hotel guest deserves better. The manager understands her business and has been very helpful in giving us touristic and culinary tips, but you immediately notice a difference in staff attitude when she is there. A shame! During our stay there were quite a few meetings and yoga lessons for day visitors. The breakfast buffet is almost everyday the day, sometimes the vegan spreads vary, decent quality, but you have to ask yourself for refill coffee or tea. Please bear in mind that there is a beautician and a massage therapist in the basement which can be booked. There is also a pont (with noisy animals during the night or -as we experienced - some locals who went swimming in the middle of the night). The ambition and the idea of this place looks is attractive on paper, I just fear their objectives are not clear to the hotel guests. A strong marketing plan and an upgrade from the staff could be a start. Be clear what you stand for and you will attract the right audience.

Stayed: June 2018, travelled with family
2  Thank Asics21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornelia S, Inhaber at Kranzbichlhof, responded to this reviewResponded 20 June 2018

Dear guest,


thank your for taking the time to write a review. We would like to address your concerns. For the duration of your stay at our hotel our usual breakfast staff fell ill and for this reason our sixteen year-old intern, who had just started that same week, had to fill in for the day. We are terribly sorry and your feedback is completely valid in this situation!
Should any problems or questions arise we are happy to help with issues in the rooms. After receiving your feedback we double-checked and found the safes to be working perfectly fine which was also confirmed by previous as well as the following guests.
We would like to inform you that the nightly swimmers were hotel guests. You booked a hotel in a rural area with a natural pond, it is important for the water quality that it is inhabited by particular flora and fauna and for a certain time of the year you can hear the frogs.
We were under the impression you enjoyed your stay at our hotel as you told us as much several times and even mentioned the desire to return for another stay.


Kind Regards,
Cornelia Salmhofer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2018

Stayed one night as we were traveling by car 01 04 2018 throughout Bavaria. it snowed the evening we stayed and it was wonderful. Had a view of the west, amazing sunset over the mountain range. Wonderful service, very clean, full service restaurant and bar and very comfortable rooms with patio. Although it was zero celsius that evening, we split under the down comforter with the door open. Enjoyed the company of Fraulein Julia who was the only staff member on hand that evening and was excellent hostess while enjoying local beers and menu selections.

Room Tip: Western rooms facing mountain range on upper floors.
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank XLR8TOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2017

we quite liked the hotel, which is literally 20m away from the German border, the place was quiet, lots of parking, free wifi (although a bit on the slow side), and excellent breakfast. The one thing I disliked was the double bed which was not very big and had 2 separate mattresses... the massage was pretty good (35€/30min)

  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Eugenio_aus_Wien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2016

We vacated in Austria in August and found this hotel using Trip Advisor. it is a family owned hotel.
Clean and convinently located in the salzburg region. hotel owner was very friendly and helped planning our daily trips with helpful local tips.
restaurants recomendation scored 6 out of 6 times and breakfast was fresh and tasty.

we were sad to leave after 7 nights!

Room Tip: Do not hesitate to consult on daily routes. tips were very helpful.
  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ronen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2016

We stayed 5 nights with 2 adults and 4 children. All loved the breakfast with home made things (knackebröd !, maralade), quietness, clean, nice rooms and last but not least the swimming pond. The fact the hotel does not serve diner can be considered a negative point but it stimulates you to look for nice spots in the vicinity.

  • Stayed: August 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank chris_vanginneken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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