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Reviews (2,656)
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All reviewscanal streetpelican bargreat locationfrench quarterclub roomfloor numberlobby barfloor to ceiling windowshigh floorgreat view of the riverlarge hotelwithin walking distancemardi grasfew blocksharrah's casinovalet parkingper day
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Reviewed 8 July 2015

We stayed here during the Essence Festival and, the hotel was extremely busy and crowded. However, the service was great and the rooms were very nice. The room was clean and decorated with modern decor. We left our toothpaste, not only did they bring it to us but the call to verify if we received it. My only complaint is the outrageous rate for parking but that is for all hotels in this location in New Orleans.

  • Stayed: July 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Viveca J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNO, Guest Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded 23 July 2015

Thank you for this wonderful 5 of 5 rating! We are so please that you enjoyed our warm service and great location and you're correct, although seemingly expensive our parking fee is in line with our competition. We do hope to see you again next year to celebrate Essence.

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Reviewed 8 July 2015 via mobile

The Sheraton is very close to everything. Bourbon St., Canal Street, Frenchmen Street, and Harrahs. Catch a cab or ride the trolley to see more of the city. The club lounge has great breakfast and appetizers every evening. Very close to many other restaurants as well.

Stayed: September 2014, travelled as a couple
Thank hardihine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded 23 July 2015

We appreciated your sharing your experience. Our location directly on the historic Canal Street streetcar line and adjacent to the French Quarter really does provide our guests with easy access to all of the best attractions without any of the chaos. And it's difficult to beat the value of a Club Level upgrade. We do hope to see you again soon.

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Reviewed 7 July 2015

The hotel is perfectly situated in downtown New Orelans within easy walking distance to the French Quarters, shops, restaurants and the main water shoreline.

It is a typical Sheraton hotel with nothing out of the ordinary about the rooms. Service is also typical of a hotel and not necessarily memorable. I have stayed at this hotel a few times when in New Orleans because of the convenience with easy access to everything I could want. There is a nice lobby bar with great atmosphere.

  • Stayed: September 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank granddamme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded 23 July 2015

Thank you for sharing your experience. We are delighted our location made your stay enjoyable and our Pelican Bar is great place to people watch as well as sample one of our unique specialty cocktails. We hope we have the opportunity to host you again in the near future.

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Reviewed 7 July 2015

While I actually didn't stay here, the service I received while visiting the bar was remarkable. My friends and I asked a bellman for a referral for best Bloody Mary in the city while passing by. He told us the the bar inside and the bartender on duty was actually the best. We took his advice followed him inside and was not disappointed. What a pleasure it was to spend the next hour with Michael the bartender. He DID indeed make the BEST Bloody Mary. He gave us a quick history and geography lesson on New Orleans and then we ordered other drinks. They were all amazing. When visiting New Orleans next time we will stay at the Sheraton and all because their staff is so friendly and helpful.

  • Stayed: June 2015, travelled with friends
    • Location
    • Service
Thank ARHJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded 23 July 2015

Thank you for this excellent review and we are happy to learn we have a potential new guest to welcome in the future. Michael's Bloody Mary's are indeed the best in the Big Easy but his company is even more enjoyable.

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Reviewed 7 July 2015 via mobile

We stayed here with kids and had a great visit! The location was perfect close to everything but far enough away from the noise of the French quarter. We spent 5 days here without a rental car and were able to easily do everything we wanted. I would highly recommend this hotel!!

Stayed: July 2015
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this reviewResponded 23 July 2015

Thank you for your kind words and 5-star recommendation. We are happy to hear that you found our location convenient for your New Orleans adventure and hope to have you return for many more.

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