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Reviews (5,280)
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3,386
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All reviewsrib roomrooftop poolfrench quarterobservation deckgreat locationbourbon streetjackson squareroyal streetwithin walking distancebeautiful hotelbalcony roomrooms are smallbell staffmississippi rivertwo blocksvalet parkingmardi gras
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47 - 52 of 5,280 reviews
Reviewed 4 weeks ago

The rooms were beautiful, stayed cool, great location & the beds beyond comfortable. Room rates should have included WIFI - that was our only complaint. The door staff could not have been more delightful & helpful!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank Lhovet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 3 weeks ago

Thank you for taking time to share your positive feedback. We do offer complimentary WIFI in our lobby and WIFI is also complimentary in guestrooms for our Select Guest members that book directly through Omni Hotels and you can also sign-up to be one of our Select Guest Members on our website as well; there are many perks. We're so happy to hear you fully enjoyed your experience and that our doormen made such a positive impression. We think we have the absolute best associates in the city working here together and will be thrilled to learn of your complimentary feedback.

We hope we have the chance to welcome you back to the Omni Royal Orleans on your next trip to New Orleans.

Sincerely,
Celeste M
Executive Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We stayed here for three nights at the end of our American road trip and what a great choice it was. We never once needed a taxi (except back to the airport). Everywhere we needed was within walking distance. Check in was quick and easy, we can’t remember the gentleman’s name who checked us in but he was great, chatty, fun and helpful showing us the local area for bars, restaurants etc.
We enjoyed the free morning beverages too which we ordered each night before bed, coffee/tea/juice etc.
The room was great, a little small but we still had all we needed and it was kept spotless and had a very authentic, old feeling. One thing that we haven’t experienced in many hotels was the air conditioned corridors/hallways which was really nice at the Omni Royal.
All the staff we encountered were very friendly and always willing to help.
It’s a shame we didn’t get to use the rooftop bar, our plan was to visit on the evening of the 4th June for my wife’s birthday, sadly there was quite a storm and we didn’t get to go. We also didn’t find time for the pool either which was a shame, I’m sure both would be as great as the rest of the hotel.
Thanks for a fantastic stay. We would definitely recommend and use this hotel again.

Stayed: June 2018, travelled as a couple
1  Thank Shanesoph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 3 weeks ago

We sincerely appreciate the review you recently submitted after your stay. I am pleased to know you enjoyed our location and services, and that you would consider returning if your travel plans bring you back to New Orleans.

Thank you for selecting the Omni Royal Orleans and we look forward to your return.

Sincerely,
Celeste M
Executive Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

great location, great hotel, dont' take the smallest room if more than open person, extremely too small. hotel overall is great, with awesome roof top pool with best view in the city, great pool bar and food

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
1  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 3 weeks ago

Thank you very much for taking the time to post your comments after your recent stay at the Omni Royal Orleans. We're so happy to hear you fully enjoyed your experience. W are an historic hotel and our petite rooms were designed specifically to reflect a European style, petite; a place to lay your head after a long day of site seeing, touring and eating your way through the city. We truly have one of the best locations for that. Please feel free to give us a call on your next visit so that we can assist in getting you into one of the many different room types that we have that are larger.

Thank you for staying with us and we look forward to having you back.

Sincerely,
Celeste M
Executive Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I've stayed here 3 or 4 times Now and it's always very nice. The staff are very friendly and the hotel is beautiful in an Old World way. Also a great restaurant and bar. Because if it's age the rooms, and the bathroom, is a bit small,but that's ok.

Stayed: June 2018, travelled on business
Thank JohnRussellCox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 4 weeks ago

Welcome Back!!! Thank you so much for your recent review regarding your stay here at the Omni Royal Orleans. We are thrilled to learn that we met your expectations once again and you enjoyed your experience.

We look forward to welcoming you back again in the near future.

Sincerely,
Celeste M
Executive Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

I have always stayed at the Omni when in New Orleans. After this visit and the problems each day that we experienced, I will consider another chain. It's too bad, as the hotel used to be great all around.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank jenniferpD9167DG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 4 weeks ago

Good morning, I am so sorry to learn of the the problems you experienced while our guest. This is certainly not typical. Please contact me directly so that I can assist and possibly resolve your concerns so that we may win you back. I have also shared this with the Director of Rooms as well. Again I do apologize and I look forward to hearing back from you soon.

Thank you for selecting the Omni Royals and we look forward to hearing back from you soon.

Sincerely,
Celeste M
Executive Assistant to the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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