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Reviewed 5 April 2018 via mobile

Got a nice?? 4th floor room that looked out on a wall 6 ft outside window. Like being in a cell. 2nd worst room of all time. Club sandwich below average..no bacon on one half.
Would not recommend, ritz and marriott both better.

Stayed: April 2018, travelled on business
2  Thank colesloough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 7 April 2018

Thank you for your feedback on your recent stay at the Omni Royal Orleans. I want to offer my most sincere apology for not meeting your expectations during your visit. The service satisfaction of our guests is our top priority and we do try our best to put our select guest in our best rooms. Your comments have been shared with the relevant departments. These comments provides us with an opportunity to evaluate our operations and make necessary improvements.

We would love the opportunity to welcome you back. If your plans bring you back to New Orleans, please feel free to reach out to me directly and will be happy to assist with your reservation to ensure that you get the best possible room.

Sincerely,
Celeste M.
Executive Assistant to David B, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Room was not stated as room was stated on web site. Corner room that was 10X10. So small that we had to put our luggage in the bath tub. Queen size bed with approximately 14" from bed to wall. It was sold as a standard room. When we checked in they called it a petite queen Also heating system that would wake you up every time it came on. Contacted desk that night and the next day and they were not at all wanting to help. After several attempts, as the front desk became full of customers, I got them to change rooms. *** Beware of thier booking room classification. It is not what is listed on any web site*** I will never stay at an Onmi Property again.

Room Tip: DO NOT stay at this hotel !!!
  • Stayed: March 2018, travelled as a couple
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1  Thank Teresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 7 April 2018

Thank you very much for taking the time to post your comments after your recent stay at the Omni Royal Orleans. We're sorry to learn that we did not meet your expectations. We are an historic hotel and we do have several room types to chose from, our petite rooms were designed specifically to reflect a European style, and we are truly sorry that this was not communicated to you prior to your arrival.

Thank you for staying with us and we look forward to having you back, please feel free to give me a call directly so that I can assist with your next reservation.

Sincerely
Celeste M
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

The facility is very safe, staff treat you like family and put you first. The facility is very clean and it is central to everything. The restaurant has great food and we enjoyed the piano and singer they had for the weekend.

  • Stayed: April 2018, travelled with friends
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Review collected in partnership with Omni Hotels & Resorts
Thank johngdeville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 5 April 2018

Thank you for taking the time to post your comments after your recent stay at the Omni Royal Orleans. We're so happy to hear you fully enjoyed your experience and that our team made you feel like family. We think we have the absolute best associates in the city working here together and I know will be thrilled to learn of your complimentary feedback.

Thank you for staying with us and we look forward to having you back.

Sincerely,
Celeste M
Executive Assistant


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

The Omni Royal has always met or exceeded our expectations. Most every hotels front desk staff is friendly and courteous but I find all the staff at the Omni to be top notch right down to the doormen and valet parking attendants. Very comfortable and clean rooms as well as nice amenities.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Lumberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 5 April 2018

Thank you very much for taking the time to complete your review after your recent stay at the Omni Royal Orleans. We're so happy to hear you fully enjoyed your experience and that our award-winning team made such a positive impression. We think we have the absolute best associates in the city working here together and I know those you mentioned will be thrilled to learn of your complimentary feedback.

We hope we have the chance to welcome you back to "The Royal O" on your next trip to New Orleans

Sincerely,
Celeste
Executive Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Location is awesome. Staff super friendly. We reserved the petit room and it was very very petit. A bit too petit. But super clean and comfy. And we were not in the room much so it was fine. Overall great hotel!!

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts
Thank pmarti859660
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Celeste M, Manager at Omni Royal Orleans, responded to this reviewResponded 4 April 2018

Thank you very much for taking the time to post your comments after your recent stay at the Omni Royal Orleans. We're so happy to hear you fully enjoyed your experience and that our award-winning team made such a positive impression. As you know we are an historic hotel and our petite rooms were designed specifically to reflect a European style, petite and comfy, and priced just right; a place to lay your head after a long day of site seeing, touring and eating your way through the city. We truly have one of the best locations for that.

Thank you for staying with us and we look forward to having you back.

Sincerely,
Celeste M
Executive Assistant


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