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“Great Place to Stay” 5 of 5 bubbles
Review of Bourbon Orleans Hotel

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Bourbon Orleans Hotel
Ranked #9 of 162 Hotels in New Orleans
Certificate of Excellence
Nanaimo, Canada
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great Place to Stay”
5 of 5 bubbles Reviewed 1 March 2012

We stayed for 5 days before our cruise and found this hotel to be great. We had one of the new townhouse rooms it was beautiful. There was a bit of noise at night from the services but when your room is at street level you need to expect it. Our room faced one of the back streets but we didn't get any of the party noise at all. The staff made our stay most enjoyable (Hi Caleb!). Our room must have been just renovated because there was still tape holding some mouldings onto the wall. The room had a very large lower level with a big seating area and the bedroom and bath are upstairs. The bed had a comforter so warm and light that I would have brought it home but it wouldn't fit in my suitcase.We will be going back next year in April hopefully and will stay here again because everyone made us feel welcome and they even remembered our names after the first day.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HXL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,074 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,488)
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English first
Houston, Texas
Level Contributor
137 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 29 February 2012

This was such a pleasant find!

This hotel looks to have been recently updated with new everything. Paint, carpet, beds, linens, etc. were in excellent condition. I've stayed in many hotels through the years and that includes some very posh, elegant hotels and I can say - hands down - this hotel has the nicest towels I've ever seen! That probably sounds a bit strange to pick that particular item out, but it was so nice to get out of the shower with these towels. By the way, our bathroom has a rainforest shower head and black granite throughout - shower included!

They have an excellent breakfast buffet, as well. And, if you really don't want to leave the hotel, they have a beautiful pool and the bar is the part of the hotel that opens up onto Bourbon Street.

The only drawback was that there was no refrigerator in the room.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peggy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurnee, Illinois, United States
2 reviews
5 of 5 bubbles Reviewed 28 February 2012

The hotel has a wonderful location to the French Quarter and Jackson Square. The hotel is beautiful with a hint of old world charm. Every single staff person was extremely helpful, courteous, polite and seemed genuinely happy. The customer service provided was so far above and beyond any expectations. We had a couple of special requests and the staff did whatever needed to be done to gives us what we wanted. And the staff seemed genuinely happy to accommodate us. It is the high level of customer service that made our stay so wonderful.

Room Tip: We hadvtwo rooms on opposite sides of the hall. Both rooms were equally good so I am not sure hoevt...
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 20 February 2012

Just two of the many positives of staying at the Bourbon Orleans. The hotel is just at the edge of the heart of the madness, general drunkeness and trannys but close enough where stumbling to these pleasures is no problem. We were treated with complimentary drink tickets each night. The staff was extremly friendly as well and the pool is heated when its cold.

Only downside is the rooms are small but we weren't in them enough to care.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dr_281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
356 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
3 of 5 bubbles Reviewed 20 February 2012

Unbelievably beautiful lobby.

My room was large but I did not like it - it had 2 small windows providing little light. The window could not be closed properly so in early morning the light was coming in impairing the sleep. So you get the light when you don't need it (during the night/early morning), and don't have it when you need it (during the day)

There was shower but not bath. Shower room had hair on the wall - this to me killed any good feeling about the hotel. This is just taboo for such a hotel. Clearly, the bath was not washed. Ugly!

Room smelled when I entered - probably from cleaning materials. Carpet in room not the most comfortable.

Reception not courteous. I asked for simple help and it was given - but with reluctance. Seems like the reception staff is 1. too immature (in the evening two young kids who were obviously not in their comfort zone to provide good service), 2. too overburden and 3. simply lazy to help.

Perfect location next to the action/night life but does not make up for the inferior room + service.

Room Tip: check your bathroom immediately upon entering the room so you can change it before you unpack and in...
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  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Valux01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bourbon Orleans Hotel

Property: Bourbon Orleans Hotel
Address: 717 Orleans St., New Orleans, LA 70116-3189
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in New Orleans
#6 Romantic Hotel in New Orleans
#7 Business Hotel in New Orleans
Price range (per night): $203 - $643
Hotel Class:3.5 star — Bourbon Orleans Hotel 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Discover a place where old world charm meets new world luxury. Nestled in the heart of the French Quarter, the Bourbon Orleans New Orleans Hotel features a rich history and opulent French styling reminiscent of the early 1800s. Its central New Orleans location, just steps away from the famed St. Louis Cathedral, means you're never far from the best the city has to offer-from upscale shopping on Royal Street, to the local artists and performers of Jackson Square, to all of the restaurants, galleries and nightlife in between. ... more   less 
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Also Known As:
Hotel Bourbon Orleans
Wndham New Orleans

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