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Reviews (1,146)
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Reviewed 6 April 2018

Rooms are too small, pool was out of order, location is good within walking distance..but not worth the price. There are other hotels in or near the French Quarters not as pricey but with much more amenities.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank B G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John-HiltonHelp, on behalf of management at Hilton New Orleans/St. Charles Avenue, responded to this reviewResponded 13 April 2018

Dear B G,

We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton during your recent stay. We apologize for our pool being out of order and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

The concierge was very helpful and funny! Would definitely stay again here when in New Orleans. Very clean hotel and the amenities were good. Luke was an awesome restaurant and the service was great. Great overall!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Floyd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this reviewResponded 14 April 2018

Dear Floyd,

Thanks for taking the time out to give us your wonderful feedback about your recent stay. We are glad you enjoyed your stay. I am also glad to here that Luke's experience was awesome. I have passed on the kind words to our staff. We can't wait to welcome you back again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

Stayed during a recent convention, staff was nice and accommodating. Hotel restaurant was a bit crazy...couldn't really get a reservation unless i made it 24hours in advance... the bar was too small and never did get a chance to sit at the bar during the 5 days i stayed there...

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank gobookee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this reviewResponded 3 April 2018

Dear Guest,

Thanks for taking the time out to give us your wonderful feedback about your recent stay. We are glad you enjoyed your stay. have passed on the kind words to our staff. We can't wait to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

The location of this hotel is great. Really in the center of all of New Orleans - without being too close to the craziness that is Bourbon Street and the drink-palooza in parts of the French Quarter. Easy to hop on and off of the streetcars, walkable to the warehouse district or waterfront. A bit pricey (especially when you add in valet parking), but a pretty good hotel.

  • Stayed: March 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this reviewResponded 3 April 2018

Dear Guest,

Thanks for taking the time out to give us your wonderful feedback about your recent stay. We are glad you enjoyed your stay. We would love to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

Fantastic staff. Very nice lounge and breakfast daily. Air conditioning in the room was great. Beds were very comfy. The nightstands and phone need a good dusting. Easy to get in and out of. Excellent sushi restaurant near by.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank elleraas2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this reviewResponded 3 April 2018

Dear Guest,

Thanks for taking the time out to give us your wonderful feedback about your recent stay. We are glad you enjoyed your stay. I am also glad to here that executive lounge experience was outstanding. I have passed on the kind words to our staff. We can't wait to welcome you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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