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Reviews (1,422)
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Reviewed 11 August 2016

Well this is my first review and I could kick myself because I can't remember names. My husband decided to celebrate our 9 year Anniversary and we picked this hotel kind of last minute. I have to say that everyone from the bell hop to the General manager was friendly and helpful. We happened to pick a great weekend because it was in June and Renaissance was also celebrating some Global day. They served free food and had a nice band. So the rooms, I have to say for an older hotel, the rooms were clean and well maintained which is not much to ask. I can take older rooms when the people take pride in their work. They made me feel extra special by putting a bottle of wine and a card signed by everyone in our room. ( this was special to me because we have not been able to celebrate our anniversary since our twins were born) So I have to say thank you Renaissance, not only for your excellent customer service, but also your room cleanliness.

Room Tip: Not sure but the photo on website shows an updated restroom but ours was not,but it was still clean!! Yay
  • Stayed: June 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Lanesa79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate R, Guest Relations Manager at Renaissance New Orleans Pere Marquette French Quarter Area Hotel, responded to this reviewResponded 23 August 2016

Thank you making us your hotel of choice for your anniversary, Lanesa79. We could not happier to read that our staff was able to make your occasion even more special. We truly appreciate your kind words and we hope to have the pleasure of welcoming you back in the near future.

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Reviewed 11 August 2016

I have nothing but positives regarding my stay at the Pere Marquette. While it doesn't sit front and center on Canal Street. It is put one block from Canal Street, Bourbon Street, and the street cars. It is a smaller hotel that is welcome from the chaos of the large convention hotels. The service is excellent with staff always interested in pleasing you. The room was clean and quiet. It will be my place to stay when I come back to New Orleans.

  • Stayed: August 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate R, Guest Relations Manager at Renaissance New Orleans Pere Marquette French Quarter Area Hotel, responded to this reviewResponded 23 August 2016

Thank you for sharing your review with us, Mel. We couldn't be happier to read that you found our staff outstanding, our rooms comfortable and our location ideal for your many adventures in the Crescent City. We hope to welcome you again soon.

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Reviewed 10 August 2016 via mobile

The room was clean, the bed was comfy. We did not receive our drink vouchers that were included in the room rate, but the staff was polite and engaging. The elevator are quick and the navigator desk had good suggestions for dinner. The room was large and well stocked. The water was a nice touch.

Stayed: August 2016, travelled as a couple
Thank mom2cannadaboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate R, Guest Relations Manager at Renaissance New Orleans Pere Marquette French Quarter Area Hotel, responded to this reviewResponded 23 August 2016

Thank you for your kind review, mom2cannadaboys. We are delighted that you found our decor beautiful, our rooms comfortable and our staff both friendly and helpful. We truly appreciate your candid feedback and w e hope to have the pleasure of welcoming you during your next trip to New Orleans.

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Reviewed 9 August 2016

The room and bathroom were large and clean with a comfortable bed. We had to change our reservations for a conference but never received a confirmation email detailing the change. We called to check and the reservation had been horribly messed up but they worked hard to fix the dates as well as match the original price. Due to the long phone conversation (almost an hour), we had two free drink vouchers waiting for us at check in. The only 2 negatives were being next to the staff elevator/storage room (they started banging things around at 6:30 am) and a lack of cool water from the taps when it is 100 degrees outside.

Room Tip: Not near the staff elevators
  • Stayed: August 2016, travelled on business
    • Value
    • Location
    • Service
Thank jake91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate R, Guest Relations Manager at Renaissance New Orleans Pere Marquette French Quarter Area Hotel, responded to this reviewResponded 23 August 2016

Thank you for sharing your review with us jake91. We are pleased to hear that you found rooms spacious and our staff helpful. We truly appreciate both your positive and constructive feedback and we hope to have the opportunity to welcome you back for a seamless stay in the near future.

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Reviewed 8 August 2016

We enjoyed a short trip to New Orleans for my boyfriend's birthday. Our main irritation was that they didn't honor the special rate we booked under (family). It was late and we didn't argue. We just paid.

Props that they made note of the offhand comment I made "we're here for his birthday" and sent wine, strawberries, and chocolates up to the room, as well as two Mardis Gras masks! Very nice touch. Customer service at its finest.

The location is a very short walk to Bourbon Street (if that's your thing). Comfy beds. I wish these nicer hotels didn't rape us for wi-fi ata $10 a day. They could easily and cheaply provide this.

No airport transportation provided. We had to pay a very expensive Uber because in NOLA, apparently only Uber Black can pick up at the airport.

Staff was very friendly but there's something going on with one female manager that everyone seems nervous around. Evening shift staff and day shift staff like two different tones completely.

Overall, a nice visit. Just know the pros/cons going in.

Room Tip: See if you can get a corner room. Full windows on 2 sides = nice!
  • Stayed: March 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank tiffany976431
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate R, Guest Relations Manager at Renaissance New Orleans Pere Marquette French Quarter Area Hotel, responded to this reviewResponded 23 August 2016

Thank you for taking the time to share your review with us, Tiffany. We couldn't be happier that our staff was able to make your boyfriend's birthday even more special. We truly appreciate your candid feedback and we will be passing your input along to our team. We hope to have the pleasure of welcoming you again soon.

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