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All reviews free shuttle french quarter shuttle service small balcony smoothie king center super dome hotel restaurant walking distance parking garage bourbon street front desk staff rooftop pool mardi gras rooms were very clean few blocks enjoyed my stay canal st
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Reviewed 23 April 2016 via mobile

Stayed here for a convention
Great location
Friendly staff
Close to everything short walk to Super dome and Bourbon street
Restaurant has good food
Rooms are nice
The hotel has the cozy downtown New Orleans Blues feel

Date of stay: April 2016
Trip type: Travelled on business
Thank Emmett K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-NewOrleans, Manager at Holiday Inn Downtown Superdome, responded to this reviewResponded 25 April 2016

Thank you for the wonderful review, your time and loyalty are greatly valued. We look forward to serving you again in the future!

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Reviewed 21 April 2016 via mobile

Even with chain hotels you may not know what you're going to get. I was pleased to find the staff to be very attentive, pro-active, and polite. The room was exceptionally clean and smelled of neither cleaning fluids nor cigarettes. At its affordable price and accessible location between the convention center and the French Quarter, I would highly recommend this spot.

Date of stay: April 2016
Trip type: Travelled on business
1  Thank G3380NTjosephd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-NewOrleans, Front Office Manager at Holiday Inn Downtown Superdome, responded to this reviewResponded 22 April 2016

Thank you kindly for taking the time to share such wonderful comments; your recommendation is greatly valued! We truly appreciate you recognizing our dedication to service and cleanliness, as well as our value and perfect location in the heart of downtown. Please come back and see us again soon!

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Reviewed 15 April 2016

If I could give this a negative, I would, just based on how myself and friends were treated at this hotel. The amount of disrespect and unprofessional attitudes were beyond unsatisfactory.

First off, checking in was a daunting task. The front desk, receptionist, Roxanne, was loud, and reluctant to work with us. She was calm, cool and collected and even friendly when it came to the other guests but with our group, her demeanor changed. She made it clear, she wasn't happy with our presence. She gave us 1 room when clearly it was supposed to be 2. We didn't realize her mistake until we went up to look for the rooms. We went back down to the front desk and asked for adjoining rooms and she acted as if she didn't know what we were talking about. Then she was behaving as if we were inconveniencing her! She was not welcoming at all. Then to add insult to injury, she told us to wait to the side so she can check in another new guest as if we were already done. When she realized we were still waiting, she just passed us off to another front desk rep, Donovan, and he was happy to help us.

With a group of 5+, we had no bell hop service or anyone to help us with our bags, we had to move from the 16th flr. down to the 14th floor because of Roxanne's mistake. The keys were constantly not working. Each time we went to the front desk to find out about our keys, she looked at us like we had no business there. The other rep would just reactivate it without much fuss. I've never had such a problem with keys not working this much at any other hotel.

We had an incident with the security guard, Robert,being real rude and unprofessional. His tone and actions were uncalled for and hurtful. We went to the rooftop pool on the 8th floor which was okay. 10pm, the pool closes and he told only our group to leave and not the Caucasian couple to leave. He then proceeds to lock the door and act nasty like we had no business being there. Meanwhile he politely & calmly talks to the couple and makes it seem as if we were being unruly and irate! We go to the front desk to inform them of what happened and the supervisor immediately says that he ran the cameras, why would that even be needed? It was appalling to treat us as criminals and we did nothing wrong. It was even more outrageous that our concerns fell on deaf ears. The asst. manager, John truly apologized for the staff's behavior but that shouldn't have been needed. The staff should not discriminate against us because we are educated, how we spoke, our skin color or whatever issue they had against us.

Restaurant- The hotel had a restaurant downstairs. We only ate there for breakfast. The food was good and the service was decent.

Rooms- the rooms are an average size but the beds are small. For future reference, don't think about coming here with a big group and sharing beds, it won't have a good result. Each room we saw had a balcony. The garbage cans didn't have garbage bags the whole time we stayed there. The bathrooms needs improvement. The toilets in the bathrooms were real low in height, as if you were being potty trained, definitely not comfortable for tall people. The water pressure in the shower was weak and low. It wasn't refreshing at all. The rooms did have a microwave and a small refrigerator. Our fridge was defrosting so it was leaking onto the stuff we put in there.

Service/Housekeeping- Loud and slow. We had called down to the front desk for extra towels and toilet paper and they took well over an hour to bring it up.You can clearly hear housekeeping in the hallway when you are trying to sleep in, which either means the walls were thin or they were just that loud. My last day there, they woke me up saying they thought I checked out already! It wasn't even 7am and checkout was at 11am. Then she slams the door, goes to the adjoining room, slams the doors, locks it and starts making a ruckus in there. It was so unprofessional. I didn't know what to do. Upon check-out, I did report her actions to the front desk, but I'm sure it fell on deaf ears once again.

I have never felt uncomfortable staying at a hotel like I did here. I cannot honestly tell anyone to stay here knowing what my friends and I went through. Overall, you can stay here at your own risk, I would not recommend it. Maybe we came during a bad time, which is crazy because it was for the French Quarter Festival. A suggestion for them would be to do proper training in hospitality, customer service and to not discriminate!

Room tip: Get a room on the 8th floor, that is where the rooftop pool is located.
Date of stay: April 2016
  • Trip type: Travelled with friends
    • Sleep Quality
    • Service
1  Thank mva370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-NewOrleans, Front Office Manager at Holiday Inn Downtown Superdome, responded to this reviewResponded 16 April 2016

We deeply regret this disappointing experience and the resulting frustration; it certainly does not meet the caliber of quality or service for which we strive. Our heart is in exceeding guest expectations and we're truly sorry you did not have a satisfactory stay. Thank you for taking the time to share your feedback, the information will certainly be utilized to move forward in a positive light.

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Reviewed 12 April 2016

We stayed here during New Years and the Allstate Sugar Bowl and were well taken care of. As a matter of fact, we came in late on New Year's night and the restaurant was closed. A manager asked us what we were interested in and made arrangements with the kitchen staff to fix us a light meal with desert! The manager and the kitchen staff went above and beyond as we did not expect this in any way. They were also very helpful in arranging parking for our extended cruise that we had tacked on to the end of our NOLA stay. Upon our return, our vehicle was just as we had left it. We would definitely stay here upon our next trip to New Orleans.

Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-NewOrleans, Front Office Manager at Holiday Inn Downtown Superdome, responded to this reviewResponded 14 April 2016

Thank you kindly for sharing we exceeded your expectations! Guest recognition is truly the best reward for our efforts. It wonderful to see we made your special event stay memorable, and we're honored to have earned your loyalty. Our committed team looks forward to serving you again in the future!

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Reviewed 12 April 2016

My sister-in-law and I stayed here for two days April 2nd and 3rd. It was close enough to the French Quarter that we could walk but not right downtown. It had a restaurant where we could get a nice breakfast or dinner and a convenient parking garage on the first five levels. The concierge gave us great directions to get to the Trolly if we wanted to take it and guided us to a good place downtown to eat our lunch. It was a little noisy at night, but we were so tired that we really didn't notice. All in all it was everything we asked for!

Date of stay: April 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank elizabethmV6916FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI-NewOrleans, Front Office Manager at Holiday Inn Downtown Superdome, responded to this reviewResponded 14 April 2016

Thank you for taking the time to share such kind comments! We truly appreciate you acknowledging our perfect location in the heart of downtown, convenient amenities, and dedicated team! Please come back and see us again soon.

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