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Reviews (3,328)
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2,059
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All reviewsclub leveldavenport loungejeremy davenportmaison orleansfrench quartercanal streetlive jazzthird floorbeautiful hotelturn down servicebeignetsluxury hotelmardi grasthe location is perfectbourbon sttwo blocksvalet parking
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75 - 80 of 3,328 reviews
Reviewed 3 April 2018

From the moment we got out of the car at the Ritz, it was clear our stay would be memorable. Greeted by J.J. and Cory and then up to the front desk, Sarah was personable and sweet and check-in was a breeze. The facilities can be a bit confuisng (it is a huge hotel and the lobby is not on the ground floor) but ask anyone and they'll get you to your destination.
We were shown through the maze to our well-appointed and very comfortable room by Andres, who was charming and knowledgeable. The hand-written birthday card was a delightful touch. We especially loved the decor, beautiful large tub, and view over the French Quarter. Our only (very insignificant) suggestion would be to offer more than one size of slipper in the room.
The magnificent club level is worth every penny - they are constantly serving a changing array of light food. We certainly took advantage of the great wine selection. Notably, the ambiance of the club lounge is warm and sophisticated without being stuffy. What is most memorable is the staff - thanks to Jenna, Christine, and especially Kathy, who really went out of her way to make our time special.
We were kindly extended a late check-out, and enjoyed a morning in the serene courtyard with coffees from the lobby coffee cart. expertly prepared by Vincent (he also was a great source of information on the area). We finished our day in the spa - there is a charge to use the facilitates without getting a treatment but it was worth it. The steam room, sauna, and lounge are luxurious and Maria was helpful and present without being intrusive.
The worst part of our stay was leaving. It is perfectly located as a nice bridge between the CBD and the French Quarter. Overall, The Ritz Carlton would be my choice for luxury accommodations in New Orleans, and I would gladly go back.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank Lig0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

Everyone at this Ritz location from the valet, door man, check in and everyone in between was polite and helpful. What a lovely experience! The ladies who take the in-room dining orders were wonderful! They always get the orders right and send them very quickly. Wonderful experience with the quality of food and service all around. The room was large and kept clean during my stay. With available turn down service and a TV large enough to see clearly from in bed! The shower was wonderful with excellent water pressure. The location is perfect! I recommend this hotel and will stay there again in the future!

  • Stayed: March 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank audiodawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

I’m just going to start out by saying there is a lot to love here, but the service and employees make the Ritz. You name it, starting with valet, bellman, front desk, housekeepers, servers, you will feel cared for. The rooms are spacious compared to a lot of the hotel rooms in most larger cities. Baths have real oversized tubs, tall people wanting a soak will not feel cramped. Good hairdryer, great oversized towels that look like they are new or very gently used. Bed very comfortable. Forget Cafe du Monde, the beignets here are delish, served in a more comfortable setting with chocolate, caramel and vanilla sauces. THIS Is where I would reside in my perfect world!

Stayed: March 2018, travelled with friends
Thank Kay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

My reviews are from a kids perspective. This is a great property. It is located down the street from the insectarium. It is also conveniently located to the superdome. Saints are my favorite team 100%. Food is great and everyone helpful to kids. I like and have already been back several times.Have fun!⚜️⚜️

Stayed: March 2018
1  Thank Kidzview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2018 via mobile

A fantastic hotel in a great location. The staff were very friendly and helpful and they went out of their way to make our stay memorable. We arrived back to the hotel after a day out to find that we had complimentary drinks and cheese/fruit platter to celebrate our anniversary.

Stayed: February 2018, travelled as a couple
Thank anonymous186460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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